Quality & Compliance Field Specialist

Sevita; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

Sevita in Indianapolis seeks a Quality Assurance professional to support compliance and risk management across our operations. You will review case files, track improvements, and help ensure contractual performance while protecting clients.

The role requires an associate degree (bachelor preferred) and at least two years of related experience; travel up to 25% is possible; a valid driver's license is needed. Join a team focused on keeping clients safe and helping them live their best life.

Qualifications

• Experience with quality assurance procedures and data management
• Knowledge of federal, state and local regulations related to client services
• Demonstrated ability to review case files for compliance and identify improvements

Responsibilities

• Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met.
• Submit weekly Quality Assurance reports in a timely manner
• Present consistent feedback to management regarding areas that need improvement
• Ensure 100% of clients participate in the client satisfaction survey
• Ensure all clients receive a return call within 24 hours of calling and leaving a message
• Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs
• Create, implement and monitor standard operating procedures
• Performs other related duties and activities as required

Skills

Quality assurance

Data management

Compliance procedures

Computer skills

Regulatory awareness

Education

Associates degree in Human Services, education, psychology, sociology or related field

Job description

Sevita in Indianapolis seeks a Quality Assurance professional to support compliance and risk management across our operations. You will review case files, track improvements, and help ensure contractual performance while protecting clients.

The role requires an associate degree (bachelor preferred) and at least two years of related experience; travel up to 25% is possible; a valid driver's license is needed. Join a team focused on keeping clients safe and helping them live their best life.