Quality Assurance Auditor: Data & Compliance

Sedgwick Claims Management Services Ltd; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Sedgwick is seeking a Quality Assurance Specialist to assess and promote data quality and performance of investigative service partners and internal resources through audits of case files and client records to ensure accuracy, consistency and compliance with service level expectations.

You will collaborate with stakeholders to identify trends, report audit results, and support ongoing quality programs within a dynamic environment that values accuracy, collaboration, and continual improvement.

Qualifications

• Education & Licensing Bachelor's degree from an accredited college or university preferred.
• Experience Four (4) years of investigative experience or equivalent combination of education and experience required.
• Skills & Knowledge Oral and written communication skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Ability to work independently or in a team environment Ability to meet or exceed Performance Competencies

Responsibilities

• Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
• Identifies trends and areas of opportunity for increased service efficiency and quality.
• Works in partnership with stakeholders to ensure all required and relevant data elements are accurately captured in the client relationship management system.
• Compiles audit results and submits to manager for review.
• Provides audit results for quarterly stewardship reports.
• Monitors ongoing action items logs and project plans with appropriate stakeholders.
• Updates vendor resources to mapping program
• Performs other duties as assigned.
• Supports the organization’s quality program(s).

Skills

Oral and written communication

PC literacy

Analytical skills

Strong organizational skills

Teamwork / independent work

Performance competencies

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sedgwick is seeking a Quality Assurance Specialist to assess and promote data quality and performance of investigative service partners and internal resources through audits of case files and client records to ensure accuracy, consistency and compliance with service level expectations.

You will collaborate with stakeholders to identify trends, report audit results, and support ongoing quality programs within a dynamic environment that values accuracy, collaboration, and continual improvement.