Quality & Customer Relations Specialist

Paycom; Shelbyville, Northern (IN, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

On-Site Health Clinic

Tuition Reimbursement

US Department of Labor Apprenticeship

Job summary

Ryobi Die Casting Inc USA in Shelbyville, IN seeks an Executive Assistant focused on quality coordination and process improvement. You will direct data collection from internal and external partners, build trust with customers, and drive investigations across die casting, machining, and finishing operations.

Responsibilities include leading 8D/CAR/PAR activities, presenting reports to customers, training quality representatives, and visiting customer and supplier sites as needed to support

Qualifications

• Minimum of one of the following: technical Bachelor's degree, technical Associate's degree with 1 year of work experience, or 3 years of work experience.

Responsibilities

• Address product issues (die casting, machining, finishing) at our facility and at the customer's site.
• Monitor customer rejects and complaints; compile and distribute data internally.
• Develop and maintain trusted partnerships with customers through regular communication and support.
• Train and mentor Ryobi Quality Representatives in the field as assigned.
• Assist with process and quality training for RDC personnel.
• Conduct and track progress of 8D, CAR, and PAR reports.
• Present and explain reports in detail to customers; support 8D champion with development.
• Visit customer and supplier plants as needed for on-site support and assessment.
• Develop, train, and direct quality methods and best practices.
• Comply with all RDC safety and company policies.
• Perform special projects and other duties as assigned.

Education

Technical Bachelor's degree

Technical Associate's degree + 1 year of work experience

3 years of work experience

Job description

Ryobi Die Casting Inc USA in Shelbyville, IN seeks an Executive Assistant focused on quality coordination and process improvement. You will direct data collection from internal and external partners, build trust with customers, and drive investigations across die casting, machining, and finishing operations.

Responsibilities include leading 8D/CAR/PAR activities, presenting reports to customers, training quality representatives, and visiting customer and supplier sites as needed to support