Quality & Cost Control Lead — Last-Mile Delivery

SwiftX; Eastvale (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Specialist pay 23-25/hr + Bonus

Supervisor pay 60-70k + Bonus

PTO 7 days

Sick leave 5 days

Holidays 6 days

401K

Medical/Dental/Vision insurance

STD/LTD

Job summary

SwiftX, a rapid-growth express last-mile delivery company in the United States, seeks a Quality Control Supervisor in Eastvale, CA to drive cost-control initiatives and quality improvements across operations. You will monitor DSP costs, warehouse usage, and other expenditures while leading a small team and partnering with finance and ops to forecast budgets.

The role requires 3–5 years in cost control or logistics, strong analytical skills, and proficiency with Excel and data visualization

Qualifications

• Bilingual in Mandarin and English.
• Bachelor's degree in business/related field; Master’s preferred.
• 3-5 years of experience in cost control, operations analysis, logistics, or quality improvement (last-mile/e-commerce preferred).
• Strong analytical and problem-solving skills with experience in financial and operational data analysis.
• Knowledge of cost management KPIs and Lean/Six Sigma methodologies.
• Excellent communication, negotiation, and leadership skills.
• Proficiency in Excel, data visualization tools, and logistics management systems.

Responsibilities

• Monitor, track, and analyze all operational costs (DSP costs, warehouse usage, transportation, etc.).
• Identify cost-saving opportunities and propose actionable strategies without compromising service quality.
• Develop and implement cost control procedures, policies, and reporting mechanisms.
• Collaborate with finance and operations teams to ensure budget adherence and accurate cost forecasting.
• Establish and monitor KPIs related to delivery timeliness, accuracy, and customer satisfaction.
• Lead root cause analysis for service failures and drive corrective actions.
• Partner with cross-functional teams to implement process improvements and enhance operational efficiency.
• Work with DSP partners and warehouse providers to align performance with contracts and cost goals.
• Prepare regular cost and quality reports for senior management; supervise a small cost/quality team.

Skills

Bilingual Mandarin/English

Analytical skills

Leadership

Cost control

Process improvement

Financial analysis

Education

Bachelor's degree in Business Administration or related field

Master's degree preferred

Tools

Excel

Data visualization tools

Logistics management systems

Job description

SwiftX, a rapid-growth express last-mile delivery company in the United States, seeks a Quality Control Supervisor in Eastvale, CA to drive cost-control initiatives and quality improvements across operations. You will monitor DSP costs, warehouse usage, and other expenditures while leading a small team and partnering with finance and ops to forecast budgets.

The role requires 3–5 years in cost control or logistics, strong analytical skills, and proficiency with Excel and data visualization