Quality Control Team Lead – Operations & Risk

Bank of America; Pennington (AL); On-site; USD 86,000 - 117,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Industry-leading benefits

Job summary

Bank of America is seeking a Quality Control Team Manager for Consumer Investments. You will oversee test execution, guide a team of analysts, and drive process quality improvements across divisions while ensuring adherence to internal policies and regulatory standards.

The role emphasizes talent development, cross-functional collaboration, risk management, and escalation of critical issues. Location includes Hunt Valley, MD and Pennington, NJ with 1st shift, 40 hours per week, and eligible

Qualifications

• Prior team management experience
• Strong risk focus and judgment
• Process driven with an exceptional attention to detail
• Demonstrates strategic thinking and supports change
• Advanced analytical and problem solving skills
• Ability to juggle multiple high priority activities concurrently

Responsibilities

• Oversee test execution operations and QC testing for Consumer Investments
• Drive strategy and process improvements
• Develop talent and coach team members
• Identify risks and escalate issues
• Collaborate with stakeholders to improve processes
• Maintain knowledge of internal policies and procedures

Skills

Leadership

People Management

Quality Control

Risk Management

Process Improvement

Analytical Thinking

Decision Making

Coaching

Strategic Thinking

Team Development

Cross-functional Collaboration

Education

High School Diploma / GED / Secondary School or equivalent

Tools

MS Office

SharePoint

Job description

Bank of America is seeking a Quality Control Team Manager for Consumer Investments. You will oversee test execution, guide a team of analysts, and drive process quality improvements across divisions while ensuring adherence to internal policies and regulatory standards.

The role emphasizes talent development, cross-functional collaboration, risk management, and escalation of critical issues. Location includes Hunt Valley, MD and Pennington, NJ with 1st shift, 40 hours per week, and eligible