Global Payments Quality & Controls Leader

Bank of America; Charlotte (NC); On-site; USD 96,000 - 162,000; Full time

Job summary

Bank of America is seeking a Quality Control and Testing Governance leader within Global Payment Operations. You will define and execute the quality control strategy across lines of business, driving continuous improvement and risk-based testing programs.

In this role, you will partner with Risk, Audit, and Process ownership to strengthen controls, oversee testing inventories, and ensure timely monitoring and reporting to executive leadership. This is an on-site, 1st shift opportunity in the US.

Qualifications

• Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments
• Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and team from the ground up
• Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups
• Strategic, logical, and creative thinker with a demonstrated ability to synthesize information to craft meaningful, crisp, tailored, and thematic messaging for the highest levels of management
• Excellent interpersonal and relationship building skills, with a strong ability to collaborate, partner, and influence
• Experience or proven ability to build and modify process design for ongoing process improvement
• Effective project manager who can lead and execute with a positive, energetic attitude
• Strong oral and written communication skills, including the ability to communicate effectively with leadership, Risk, and Audit on a regular basis in a clear and concise manner
• Highly organized and detail oriented

Responsibilities

• Assesses the current-state testing landscape and establishes the future-state Quality Control function, including organization design, governance, operating model, procedures, reporting, and capability development
• Designs and executes the GPO Quality Control strategy, including governance and continuous improvement of the testing program
• Leads organizational change efforts required to implement the target-state testing strategy across FLUs, Process Owners, Risk, Audit, and Enterprise Independent Testing (EIT)
• Conducts a comprehensive assessment of existing testing activities across GPO to identify gaps, overlaps, ownership ambiguities, and opportunities to increase efficiency
• Defines testing standards, methodologies, and governance requirements, including criteria for when testing is required and appropriate testing approaches based on risk
• Leads the development and maintenance of a centralized GPO testing inventory, including oversight of test creation, modification, retirement, and ownership
• Leads GPO readiness for Operations Risk 2.0 by defining future-state testing ownership, optimizing testing coverage, and ensuring efficient alignment between GPO and EIT responsibilities
• Drives rationalization of testing activities to eliminate duplicative, administrative, and low-value testing while strengthening risk coverage
• Oversees timely execution of monitoring and testing activities including control execution, case management, and results reporting
• Identifies thematic and horizontal control weaknesses through analysis of testing results and recommends corrective actions to strengthen the control environment
• Leads implementation of testing-related enhancements across GPO, including coordination with Process Management, Issue Management, and business stakeholders
• Establishes reporting and governance routines to provide senior leadership with transparency into testing coverage, results, emerging risks, and remediation activities
• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Serves as the primary subject matter expert for quality control, testing strategy, and testing governance across GPO
• Possesses a strong ability to influence business partners, Risk, Audit, and regulators

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Job description

Bank of America is seeking a Quality Control and Testing Governance leader within Global Payment Operations. You will define and execute the quality control strategy across lines of business, driving continuous improvement and risk-based testing programs.

In this role, you will partner with Risk, Audit, and Process ownership to strengthen controls, oversee testing inventories, and ensure timely monitoring and reporting to executive leadership. This is an on-site, 1st shift opportunity in the US.