Quality Control Supervisor – Distribution Leader

Mattel, Inc.and Subsidiaries; Jonestown (Lebanon County); On-site; USD 60,000 - 85,000; Full time

Job summary

Mattel HQ, Inc. in Jonestown, Pennsylvania is seeking a Supervisor of Quality Control Assurance to lead daily QC operations within the distribution center network.

You will supervise quality staff, enforce standards, and ensure customer-specific quality requirements are consistently met. The ideal candidate has 3+ years of leadership in quality or related operations, strong problem-solving and data-analysis skills, and proficiency with Excel and quality documentation.

Qualifications

• 3+ years of experience in quality, manufacturing, logistics, warehouse, or operational leadership role.
• Experience leading teams and managing employee performance in a fast-paced environment.
• Experience with quality systems, inspections, audits, corrective actions, and quality documentation.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to lift up to 50 pounds and stand for extended periods in a warehouse environment.

Responsibilities

• Lead, coach, and develop a team of quality associates, fostering a culture of accountability, safety, inclusion, and continuous improvement.
• Manage all supervisory responsibilities including hiring, training, performance management, employee development, and workforce planning.
• Ensure compliance with Mattel quality standards, policies, procedures, and safety requirements across distribution center operations.
• Oversee quality inspection programs including inbound, outbound, DTC, B2B, quarterly audits, spot checks, and customer-specific quality requirements.
• Manage quarantine, rework, disposition, and containment activities for nonconforming products.
• Develop and maintain quality metrics, KPI reporting, dashboards, and performance monitoring processes.
• Conduct root cause investigations using structured problem-solving methodologies and drive corrective and preventive actions.
• Support consumer complaint investigations, field quality issues, and product defect analysis to identify trends and improve product performance.
• Partner with operations, inventory, logistics, customer service, and vendor partners to resolve quality concerns and improve processes.
• Support supplier and value-added services (VAS) quality activities, including material evaluations, audits, and supplier feedback.
• Create, implement, and maintain training programs, standard work instructions, and quality documentation.
• Monitor inventory quality controls, cycle counts, transfers, adjustments, and audit activities to ensure inventory accuracy and compliance.
• Lead and participate in continuous improvement initiatives focused on quality, efficiency, scalability, and customer satisfaction.
• Serve as the primary site contact for quality-related inquiries from internal stakeholders, customers, and external partners.
• Perform additional duties and special projects as assigned.

Skills

Team leadership

Quality systems

Data analysis

Problem solving

MS Office

Communication

Education

Bachelor's degree in Quality, Engineering, Supply Chain, Operations, Business, or a related field

Job description

Mattel HQ, Inc. in Jonestown, Pennsylvania is seeking a Supervisor of Quality Control Assurance to lead daily QC operations within the distribution center network.

You will supervise quality staff, enforce standards, and ensure customer-specific quality requirements are consistently met. The ideal candidate has 3+ years of leadership in quality or related operations, strong problem-solving and data-analysis skills, and proficiency with Excel and quality documentation.