Quality Assurance Supervisor – Distribution & Logistics

Mattel, Inc.; Jonestown (Lebanon County); On-site; USD 70,000 - 100,000; Full time

Job summary

Mattel, Inc. is seeking a Quality Assurance Supervisor for its distribution center network.

You will lead day-to-day quality operations, supervise quality personnel, and ensure compliance with Mattel quality standards across inbound, outbound, and storage processes. The ideal candidate combines strong leadership with analytical problem-solving to drive corrective actions, improve product quality, and support a best-in-class customer experience.

Qualifications

• 3+ years in quality, manufacturing, logistics, or operational leadership.
• Experience leading teams and managing employee performance in a fast-paced operational environment.
• Experience with quality systems, inspections, audits, corrective actions, and quality documentation.
• Strong analytical and problem-solving skills with data-driven decisions.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Ability to lift up to 30 pounds frequently and up to 50 pounds occasionally.

Responsibilities

• Lead, coach, and develop a team of quality associates, fostering accountability, safety, inclusion, and continuous improvement.
• Manage all supervisory responsibilities including hiring, training, performance management, employee development, and workforce planning.
• Ensure compliance with Mattel quality standards, policies, procedures, and safety requirements across DC operations.
• Oversee quality inspection programs including inbound, outbound, DTC, B2B, audits, spot checks, and customer-specific requirements.
• Manage quarantine, rework, disposition, and containment activities for nonconforming products.
• Develop and maintain quality metrics, KPI reporting, dashboards, and performance monitoring processes.
• Conduct root cause investigations and drive corrective and preventive actions.
• Support consumer complaint investigations, field quality issues, and product defect analysis.
• Partner with operations, inventory, logistics, customer service, and vendor partners to resolve quality concerns.
• Support supplier and value-added services (VAS) quality activities, including material evaluations, audits, and supplier feedback.
• Create, implement, and maintain training programs, standard work instructions, and quality documentation.
• Monitor inventory quality controls, cycle counts, transfers, adjustments, and audit activities to ensure inventory accuracy and compliance.
• Lead and participate in continuous improvement initiatives focused on quality, efficiency, scalability, and customer satisfaction.
• Serve as the primary site contact for quality-related inquiries from internal stakeholders, customers, and external partners.

Skills

Quality leadership

Team coaching

Quality systems

Root cause analysis

Data analysis

Excel proficiency

Cross-functional collaboration

Education

Bachelor's degree in Quality/Engineering/Supply Chain

Tools

WMS

QMS

Job description

Mattel, Inc. is seeking a Quality Assurance Supervisor for its distribution center network.

You will lead day-to-day quality operations, supervise quality personnel, and ensure compliance with Mattel quality standards across inbound, outbound, and storage processes. The ideal candidate combines strong leadership with analytical problem-solving to drive corrective actions, improve product quality, and support a best-in-class customer experience.