Quality Assurance Leader - Distribution & Logistics

Mattel; Jonestown (MS); On-site; USD 65,000 - 90,000; Full time

Job summary

Mattel's Quality Distribution & Logistics team is seeking a QA Supervisor to lead day-to-day quality operations across the distribution center network. You will supervise quality personnel, ensure compliance with Mattel quality standards, oversee inspections and rework, and drive continuous improvement to support a best-in-class customer experience.

The ideal candidate has 3+ years in quality or operational leadership, experience with quality systems, audits, and data-driven decision making,

Qualifications

• 3+ years in quality, manufacturing, logistics, warehouse, or operational leadership.
• Experience leading teams and managing performance in a fast-paced environment.
• Experience with quality systems, inspections, audits, corrective actions, and quality documentation.
• Strong analytical and problem-solving skills with data-driven decisions.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Ability to read, interpret, and apply procedures and operational docs.
• Ability to lift up to 50 lbs and stand/walk for extended periods.

Responsibilities

• Lead, coach, and develop a team of quality associates, fostering a culture of accountability, safety, inclusion, and continuous improvement.
• Manage all supervisory responsibilities including hiring, training, performance management, and workforce planning.
• Ensure compliance with Mattel quality standards, policies, and safety requirements across distribution center operations.
• Oversee quality inspection programs including inbound, outbound, DTC, B2B, quarterly audits, spot checks, and customer-specific requirements.
• Manage quarantine, rework, disposition, and containment activities for nonconforming products.
• Develop and maintain quality metrics, KPI reporting, dashboards, and performance monitoring processes.
• Conduct root cause investigations and drive corrective/preventive actions.
• Support consumer complaint investigations, field quality issues, and product defect analysis to identify trends.

Skills

Quality leadership

Analytical problem solving

MS Office

Communication

Team development

Inventory control

Education

Bachelor's degree in Quality/Engineering/Supply Chain/Operations/Business

Tools

WMS

QMS

Job description

Mattel's Quality Distribution & Logistics team is seeking a QA Supervisor to lead day-to-day quality operations across the distribution center network. You will supervise quality personnel, ensure compliance with Mattel quality standards, oversee inspections and rework, and drive continuous improvement to support a best-in-class customer experience.

The ideal candidate has 3+ years in quality or operational leadership, experience with quality systems, audits, and data-driven decision making,