Quality Control Lead - A/V/L Equipment & Training

Encore Global; Orlando (FL); Hybrid; USD 29,000 - 37,000; Full time

Job summary

Encore Global seeks a Quality Control Lead to oversee QC of equipment in Audio/Video/Lighting. This role establishes standard QC processes, trains warehouse technicians, maintains spare parts and supports internal/external teams. Reports to Warehouse Operations leadership and coordinates with Receiving and Pick Teams.

The position emphasizes audits, process creation, equipment maintenance, customer service, and inventory accuracy in a hotel/convention center environment.

Qualifications

• 3-5 years of event technology experience with a specialty in Audio, Video or Lighting.
• Must pass Technical Specialist assessments within 60 days of hire.
• Ability to train others on Quality Control processes.
• Strong organizational and communication skills.

Responsibilities

• Manage Weekly Quality Control Strategy and prioritize needs with Receiving and Pick Teams.
• Assign tasks to QC technicians and conduct regular audits for compliance.
• Create standardized QC processes and provide training to warehouse staff.
• Perform QC/maintenance on Encore equipment, update firmware as needed.
• Provide excellent customer service and QC status updates to stakeholders.
• Handle equipment sorting, scanning, inventory updates, and annual physical counts.

Skills

Event technology

Quality Control

Training delivery

Safety

Tools

Navigator software

Job description

Encore Global seeks a Quality Control Lead to oversee QC of equipment in Audio/Video/Lighting. This role establishes standard QC processes, trains warehouse technicians, maintains spare parts and supports internal/external teams. Reports to Warehouse Operations leadership and coordinates with Receiving and Pick Teams.

The position emphasizes audits, process creation, equipment maintenance, customer service, and inventory accuracy in a hotel/convention center environment.