Quality Control Lead- Warehouse Operations Orlando

Encore Global; Orlando (FL); On-site; USD 29,000 - 37,000; Full time

Job summary

Encore Global seeks a Quality Control Lead to oversee QC of equipment in Audio/Video/Lighting. This role establishes standard QC processes, trains warehouse technicians, maintains spare parts and supports internal/external teams. Reports to Warehouse Operations leadership and coordinates with Receiving and Pick Teams.

The position emphasizes audits, process creation, equipment maintenance, customer service, and inventory accuracy in a hotel/convention center environment.

Qualifications

• 3-5 years of event technology experience with a specialty in Audio, Video or Lighting.
• Must pass Technical Specialist assessments within 60 days of hire.
• Ability to train others on Quality Control processes.
• Strong organizational and communication skills.

Responsibilities

• Manage Weekly Quality Control Strategy and prioritize needs with Receiving and Pick Teams.
• Assign tasks to QC technicians and conduct regular audits for compliance.
• Create standardized QC processes and provide training to warehouse staff.
• Perform QC/maintenance on Encore equipment, update firmware as needed.
• Provide excellent customer service and QC status updates to stakeholders.
• Handle equipment sorting, scanning, inventory updates, and annual physical counts.

Skills

Event technology

Quality Control

Training delivery

Safety

Tools

Navigator software

Job description

Position Overview

The Quality Control (QC) Lead will oversee Quality Control of all equipment within a specific area of focus. (Audio/Video/Lighting). Establishing and documenting standard Quality Control processes for each item and will be responsible for training all Warehouse Technicians in the Quality Control area. Additional responsibilities include maintaining spare parts inventory and providing overall assistance to internal and external team members. The Quality Control Lead will report to one of the following: Warehouse Operations Regional Director, Warehouse Operations Director, or Warehouse Operations Manager.

Key Job Responsibilities

Manage Weekly Quality Control Strategy

• Review and Prioritize Quality Control needs daily with Receiving and Pick Teams and partnership with the Supervisor and Manager of Warehouse Operations.
• Assign tasks to Quality Control assigned Warehouse technicians for completion each day/week.
• Perform regular audits to ensure compliance with all Quality Control standards.

Training

• Create standardized Quality Control processes for each item.
• Provide training and guidance for Warehouse technicians on proper Quality Control standards.

Equipment Quality Control /Maintenance

• Perform technical & cosmetic Quality Control/maintenance on Encore equipment and road cases. Includes show related items and facility related items.
• Maintain Firmware updates.

Customer Service

• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Maintain positive relationships with Encore teams through effective communication and excellent service.
• Provide Quality Control status updates to Warehouse stakeholders.

Equipment Handling and Tracking

• Sort, scan, and perform Quality Control on incoming equipment.
• Re-shelf equipment after gear is sorted and Quality Control process completed.
• Assist with Inventory accuracy updates of non-barcoded items.
• Perform annual physical inventory of equipment.
• Keep work area orderly.

Systems Knowledge

• Understands company processes and follows procedures.
• Utilize Navigator software to manage inventory accuracy.

Job Qualifications

• 3-5 years of event technology experience with a specialty in Audio, Video or Lighting is required.
• 60 Day Training Requirement-Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L.
• New Encore Team Members must pass the Technical Specialist assessment in designated discipline (Audio, Video or Lighting)
• Internal Team Members must validate/complete all Training requirements within 60 days of hire.
• New Encore team members must validate/complete all Training requirements within 60 days of hire.
• Ability to comprehensively train on Quality Control processes.
• Self-motivated, resourceful individual with the ability to work well independently and in groups
• Good mechanical skills
• Basic computer/Microsoft Office (Word, Excel) skills
• Ability to take direction & communicate with managers and subordinates
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
• Strong customer, client and coworker interface experience and abilities.
• Strong Organizational skills
• Must be able to lift 50 lbs.

Competency Group

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously, Frequently, Occasionally, and Never.

Physical Activities

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Frequently
• Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Hourly Pay Range: $20.82 - $27.07

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

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