Quality Control Field Specialist: Installations

Leaf Home; Wilkes-Barre (Luzerne County); On-site; USD 60,000 - 90,000; Full time

Job summary

Leaf Home seeks a Quality Control Field Specialist to oversee quality across warehouse and field installation operations. You will own QC programs, inspection frameworks, reporting, and corrective actions to ensure installations meet company standards, manufacturer specs, and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.

Qualifications

• Associate’s degree or vocational education required.
• 2–4 years of installation and/or quality control experience.
• Valid driver’s license; able to conduct site inspections, including roofs.
• Strong analytical and documentation skills; proficient with CRM, inspection tools, and reporting systems.
• Ability to exercise independent judgement and influence outcomes without supervision.
• Proficient with Microsoft Office Suite.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and escape systemic issues proactively.

Skills

Analytical skills

Documentation skills

Communication skills

Independent judgment

Microsoft Office

Attention to detail

Education

Associate’s degree or Vocational Education

Tools

CRM systems

Inspection tools

Reporting systems

Job description

Leaf Home seeks a Quality Control Field Specialist to oversee quality across warehouse and field installation operations. You will own QC programs, inspection frameworks, reporting, and corrective actions to ensure installations meet company standards, manufacturer specs, and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.