Field Quality Control Lead

LeafHome; Portland (ME); On-site; USD 60,000 - 90,000; Full time

Job summary

LeafHome is seeking a Quality Control Field Specialist to oversee and improve quality across warehouse and field installation operations. This role will own QC programs, inspection protocols, reporting and corrective actions to ensure installations meet company standards and safety requirements.

Travel up to 50% US/Canada and collaboration with Operations, Installation, and Sales leadership will be essential to reduce rework and improve installer performance.

Qualifications

• 2–4 years of installation and/or quality control experience.
• Must be able to conduct job site inspections including roofs.
• Legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
• Strong analytical and documentation skills.
• Proficiency with CRM, inspection tools, and reporting systems.
• Proficiency using Microsoft Office Suite.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.

Job description

LeafHome is seeking a Quality Control Field Specialist to oversee and improve quality across warehouse and field installation operations. This role will own QC programs, inspection protocols, reporting and corrective actions to ensure installations meet company standards and safety requirements.

Travel up to 50% US/Canada and collaboration with Operations, Installation, and Sales leadership will be essential to reduce rework and improve installer performance.