Regional QC Lead - Field & Installations

Leaf Home; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Leaf Home is seeking a Regional Quality Control Specialist to oversee quality standards across warehouse and field installation operations. You will own QC programs, inspection frameworks, reporting, and corrective action processes to meet company and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes across regions.

Qualifications

• 2-4 years of installation and/or quality control experience.
• Valid driver’s license.
• Able to inspect job sites, including roofs.
• Strong analytical and documentation skills.
• Proficiency with CRM, inspection tools, and reporting systems.
• Legally authorized to work without visa sponsorship.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.

Skills

Quality control

Inspection protocols

Root cause analysis

Data analysis

Documentation

CRM experience

Inspection tools

Reporting systems

Communication skills

Tools

CRM software

Inspection tools

Reporting systems

Job description

Leaf Home is seeking a Regional Quality Control Specialist to oversee quality standards across warehouse and field installation operations. You will own QC programs, inspection frameworks, reporting, and corrective action processes to meet company and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes across regions.