Quality Field Specialist - Installations & Safety

Fountain; Peoria (IL); On-site; USD 59,000 - 72,000; Full time

Job summary

Fountain is seeking a Quality Control Field Specialist to oversee quality standards across warehouse and field installation operations. You will own QC programs, inspection frameworks, reporting, and corrective action processes to ensure installations meet standards, specs, and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes. Travel up to 50% is possible.

Qualifications

• Associate’s degree or Vocational Education required.
• 2–4 years in installation or quality control.
• Valid driver’s license and ability to inspect job sites.
• Legal authorization to work without visa sponsorship.
• Strong analytical and documentation skills.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non‑conformance management, including root cause analysis, corrective action planning, and follow‑up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality‑focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.

Skills

Quality control

Inspection

Root cause

CRM tools

Reporting skills

Education

Associate’s degree or Vocational Education

Tools

MS Excel

CRM software

Job description

Fountain is seeking a Quality Control Field Specialist to oversee quality standards across warehouse and field installation operations. You will own QC programs, inspection frameworks, reporting, and corrective action processes to ensure installations meet standards, specs, and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes. Travel up to 50% is possible.