Field Quality Control Lead

Fountain; Ashley (Luzerne County); On-site; USD 59,000 - 72,000; Full time

Job summary

Fountain is seeking a Quality Control Field Specialist to oversee quality across warehouse and field installations. You will own quality control programs, inspection frameworks, reporting, and corrective actions to meet manufacturer specifications and safety requirements.

The role partners with Operations, Installation, and Sales leadership to reduce rework, boost installer performance, and drive consistent customer outcomes.

Qualifications

• Associate’s degree or Vocational Education.
• 2–4 years of installation and/or quality control experience.
• Valid driver’s license.
• Must be able to conduct job site inspections as needed, including roofs.
• Strong analytical and documentation skills.
• Proficiency with CRM, inspection tools, and reporting systems.
• Ability to exercise independent judgment and influence outcomes without direct supervision.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non‑conformance management, including root cause analysis, corrective action planning, and follow‑up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality‑focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.

Skills

Strong analytical skills

Documentation skills

Independent judgment

Valid driver’s license

CRM software

Inspection tools

Reporting systems

Education

Associate’s degree or Vocational Education

Tools

CRM software

Inspection tools

Reporting systems

Job description

Fountain is seeking a Quality Control Field Specialist to oversee quality across warehouse and field installations. You will own quality control programs, inspection frameworks, reporting, and corrective actions to meet manufacturer specifications and safety requirements.

The role partners with Operations, Installation, and Sales leadership to reduce rework, boost installer performance, and drive consistent customer outcomes.