Quality Control & Customer Experience Coordinator

INSIDE SOURCE INC.; Seattle (WA); On-site; USD 29,000 - 36,000; Full time

Job summary

Insidesource is seeking a Quality Control Coordinator in Seattle, WA to ensure customer satisfaction on projects of varying size and complexity. You will interact with sales, design, sourcing, project management, and the service center to drive timely and accurate responses and support warranty claims.

The role requires strong organizational, communication, and problem-solving skills, with the ability to manage multiple projects in a fast-paced environment.

Qualifications

• Strong organizational and administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Process and analytically minded, with the ability to establish and follow efficient processes and procedures that improve work quality and efficiency.
• Ability to collaborate effectively with cross-functional teams.
• Strong customer service skills with a demonstrated commitment to integrity and sound priority-setting.
• Contract furniture knowledge is preferred.

Responsibilities

• Serve as one of the primary points of contact for resolving client concerns related to punch list items, warranty requests, freight claims, and order discrepancies, ensuring timely communication and successful issue resolution.
• Review punch submissions for completeness, coordinate with project teams to obtain missing information, and support timely resolution to ensure a positive customer experience.
• Provide prompt, professional responses to client inquiries and proactively follow up on deliveries and installations to ensure positive customer experience and high levels of customer satisfaction.
• Assist with day-to-day questions from the Sales Coordinator and Service Center teams, regarding status of punch/warranty/freight claim orders.
• Assist in the timely placement of both product and service orders upon product or parts receipt.
• Review & Enter vendor product acknowledgments with accuracy.
• Participate in customer experience improvement initiatives by identifying opportunities, implementing process enhancements, and making positive impact across the organization.

Skills

Punch list

Warranty claims

Customer service

Communication

Cross-functional

MS Office

Time management

Tools

Microsoft Office

Job description

Insidesource is seeking a Quality Control Coordinator in Seattle, WA to ensure customer satisfaction on projects of varying size and complexity. You will interact with sales, design, sourcing, project management, and the service center to drive timely and accurate responses and support warranty claims.

The role requires strong organizational, communication, and problem-solving skills, with the ability to manage multiple projects in a fast-paced environment.