Quality Control Coordinator

Insidesource; Seattle (WA); On-site; USD 29,000 - 36,000; Full time

Job summary

Insidesource seeks a Quality Control Coordinator to ensure customer satisfaction on projects of all sizes. This role interfaces with Sales, Design, Project Management, and the Service Center to resolve punch list items, warranty requests, and order discrepancies, delivering timely communication and accurate responses.

You will review punch submissions, assist with orders, and participate in process improvements to enhance the customer experience.

Qualifications

• Strong organizational and administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Process-driven mindset with ability to establish and follow efficient processes.
• Ability to collaborate effectively with cross-functional teams.
• Strong customer service mindset and integrity.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Contract furniture experience and product knowledge preferred.

Responsibilities

• Serve as primary contact for punch list, warranty, freight claims, and order discrepancies, ensuring timely communication and issue resolution.
• Review punch submissions for completeness and coordinate with project teams to obtain missing information.
• Provide prompt, professional responses to client inquiries and follow up on deliveries and installations.
• Assist with day-to-day questions from Sales Coordinator and Service Center on order status.
• Assist in timely placement of product and service orders upon receipt.
• Review and enter vendor product acknowledgments accurately.
• Participate in customer experience improvement initiatives and implement process enhancements.

Skills

Organizational skills

Communication skills

Process improvement

Cross-functional collaboration

Customer service

MS Office

Project management

Independent work

Contract furniture knowledge

Tools

Microsoft Office

Job description

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

The Quality Control Coordinator plays an integral role in the success of the organization by ensuring customer satisfaction on projects of all sizes and complexities. This role interacts with all members of the Insidesource organization including Sales, Design, Sales Coordination, Project Management, and the Service Center. The QCC strengthens Insidesource relationships with all our vendors and manufacturers. This position directly impacts current and future contract sales affected by timely and accurate responsiveness to both internal and external customers. The QCC is committed to providing ongoing support from initial punch through all future warranty claims submitted by customers.

Essential Duties and Responsibilities:

• Serve as one of the primary points of contact for resolving client concerns related to punch list items, warranty requests, freight claims, and order discrepancies, ensuring timely communication and successful issue resolution.
• Review punch submissions for completeness, coordinate with project teams to obtain missing information, and support timely resolution to ensure a positive customer experience.
• Provide prompt, professional responses to client inquiries and proactively follow up on deliveries and installations to ensure positive customer experience and high levels of customer satisfaction.
• Assist with day-to-day questions from the Sales Coordinator and Service Center teams, regarding status of punch/warranty/freight claim orders.
• Assist in the timely placement of both product and service orders upon product or parts receipt.
• Review & Enter vendor product acknowledgments with accuracy.
• Other duties as assigned by Supervisor or Leadership Team member.
• Participate in customer experience improvement initiatives by identifying opportunities, implementing process enhancements, and making positive impact across the organization.

Supervisory Responsibilities

None

Skills & Knowledge Required:

• Strong organizational and administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Process and analytically minded, with the ability to establish and follow efficient processes and procedures that improve work quality and efficiency.
• Ability to collaborate effectively with cross-functional teams.
• Strong customer service skills with a demonstrated commitment to integrity and sound priority-setting.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to manage multiple projects and priorities simultaneously in a fast-paced environment while meeting deadlines.
• Ability to work independently and effectively manage tasks with minimal oversight.
• Contract furniture experience and strong product knowledge preferred.

The anticipated compensation for this role is $21 - $26 per hour. Actual compensation will be determined based on factors such as experience, skills, qualifications, and internal equity.