Quality & Continuous Improvement Manager

CTDI; West Chester (Chester County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a Quality Manager to ensure consistent quality across processes, programs and customers. The role drives process improvements, tracks performance metrics, and interfaces with operations, IT, quality, and customers.

Responsibilities include developing procedures, leading meetings, conducting root-cause investigations, implementing a QMS, and coordinating with teams to resolve issues efficiently. A bachelor’s degree is preferred with Six Sigma/LEAN experience.

Qualifications

• Bachelor's degree preferred in a related field or equivalent years of hands-on experience.
• Experience in Six Sigma/5S/LEAN concepts is required.

Responsibilities

• Develop and manage production procedures and processes to ensure effectiveness and efficiency.
• Monitor project performance to customer requirements and expectations.
• Conducting and leading internal and external meetings and interfacing with customers.
• Issue regular reports on program performance and improvements.
• Coordinate work of various functional groups such as Operations, IT, Quality, and Billing as it relates to your improvement plans.
• Identify process and product deficiencies and propose & implement improvements.
• Leading and performing root cause investigation, defining and driving corrective/preventive actions.
• Implementing and maintaining a Quality Management System that meets customer and registration system requirements.
• Communicating and interacting effectively with all levels of the organization and with external auditors/customers.
• Work with the program management team, quality teams, operations team and the customer to assist in resolving customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with quality and operations/business managers to continuously address areas of improvement.
• Perform other Quality Manager duties as needed.

Skills

Organized

Detail oriented

Problem solving

Analytical thinking

Communication skills

Interpersonal skills

Root cause analysis

Quality management

Team leadership

Flexibility

Education

Bachelor's degree preferred in a related field or equivalent years of hands-on experience

Job description

CTDI is seeking a Quality Manager to ensure consistent quality across processes, programs and customers. The role drives process improvements, tracks performance metrics, and interfaces with operations, IT, quality, and customers.

Responsibilities include developing procedures, leading meetings, conducting root-cause investigations, implementing a QMS, and coordinating with teams to resolve issues efficiently. A bachelor’s degree is preferred with Six Sigma/LEAN experience.