Quality & Process Improvement Manager

CTDI; West Chester (Chester County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is a large-scale Engineering, Repair, and Logistics company serving major wireless, internet, and cable providers in the United States. The Quality Manager will develop and implement standardized quality practices across programs and customers, drive improvements, and measure performance including KPIs and customer communications.

This role requires leadership of cross-functional teams, establishment of a Quality Management System, and collaboration with program management, operations, IT,

Qualifications

• Must be organized, detail oriented, and self-motivated.
• Strong analytical, problem solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Writing and updating work instructions for operations processes as needed.
• Establish safety processes, requirements or culture.
• Expert in root cause analysis to drive problem solving closure.
• Excellent analytical skills, organizational skills, and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to motivate production/quality performances.
• Must be flexible in work duties and schedule.

Responsibilities

• Develop and manage production procedures and processes to ensure effectiveness and efficiency.
• Monitor project performance to customer requirements and expectations.
• Conducting and leading internal and external meetings and interfacing with customers.
• Issue regular reports on program performance and improvements.
• Coordinate work of various functional groups such as Operations, IT, Quality, and Billing as it relates to your improvement plans.
• Identify process and product deficiencies and propose & implement improvements.
• Leading and performing root cause investigation, defining and driving corrective/preventive actions.
• Implementing and maintaining a Quality Management System that meets customer and registration system requirements.
• Communicating and interacting effectively with all levels of the organization and with external auditors/customers.
• Work with the program management team, quality teams, operations team and the customer to assist in resolving customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with quality and operations/business managers to continuously address areas of improvement.
• Perform other Quality Manager duties as needed.

Skills

Organized

Detail oriented

Analytical skills

Problem solving

Communication skills

Root cause analysis

Leadership

Flexibility

Safety processes

Education

Bachelor's degree

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company serving major wireless, internet, and cable providers in the United States. The Quality Manager will develop and implement standardized quality practices across programs and customers, drive improvements, and measure performance including KPIs and customer communications.

This role requires leadership of cross-functional teams, establishment of a Quality Management System, and collaboration with program management, operations, IT,