Quality & Compliance Training Specialist

Dynamic Workforce Solutions; Shawnee (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Dynamic Workforce Solutions is seeking a Quality Assurance/Compliance Specialist in Oklahoma to conduct quality reviews, monitor data, and ensure adherence to state and federal requirements. The role involves planning data monitoring, reviewing eligibility and expenditures, and documenting staff performance.

Strong data entry and MS Office skills are essential. The position requires a Bachelor's degree or equivalent experience, two years of relevant work experience, and the ability to work in a

Qualifications

• Bachelor's degree or equivalent experience.
• Two years of relevant work experience.
• Familiarity with WIOA, Welfare Transition, SNAP, ES/UI, TAA and related Workforce Service programs.
• Familiarity with applicable federal, state and local laws and regulations.
• Experience with state data systems preferred.
• Strong data entry skills and proficiency with Microsoft Office products.
• Ability to communicate clearly via presentations, in person, written, and oral.
• Ability to work in a fast-paced, team environment and independently with minimal direction.
• Excellent interpersonal skills and customer-service orientation.
• Must have valid driver's license and adequate vehicle insurance.

Responsibilities

• You will conduct quality reviews; using statistical sampling, auditing and observation of work-in-progress to evaluate compliance with policies and procedures and adherence to contract requirements.
• Identify, review and implement a plan for regular monitoring of data required.
• You will review client eligibility and expenditure requests as applicable.
• You will monitor files, reports and payment requests submitted by staff to ensure compliance with local, state and federal requirements.
• You will document staff performance including, but not limited to, client enrollment, expenditure requests and any recommended coaching or training that may be needed.
• You will prepare monitoring documents and reports for the purpose of dissemination and improvement performance efforts.
• You will communicate data findings in an effective manner to make positive recommendations for continued improvement of staff competency.
• You will coordinate with management and leads to schedule continued training sessions with staff as applicable.
• You will develop and administer training programs for all employees in various classroom formats. This can include training materials such as texts, handouts, class exercises or assessment tools.
• Review operational procedures and processes to ensure compliance and provide technical assistance to center staff in process/quality improvement.
• Maintain accurate records to include training schedules, attendance records and pre/posttest evaluations.
• Update and maintain document control systems.

Skills

Data entry

Communication

Teamwork

Customer service orientation

Attention to detail

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Excel

Job description

Dynamic Workforce Solutions is seeking a Quality Assurance/Compliance Specialist in Oklahoma to conduct quality reviews, monitor data, and ensure adherence to state and federal requirements. The role involves planning data monitoring, reviewing eligibility and expenditures, and documenting staff performance.

Strong data entry and MS Office skills are essential. The position requires a Bachelor's degree or equivalent experience, two years of relevant work experience, and the ability to work in a