Quality & Compliance Leader — Residential Services

NorthEast Residential Services; Gray (ME); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K

Paid time off

7 paid holidays per year

Employee Assistance Program

Voluntary insurance options

Job summary

Northeast Residential Services (NRS) is seeking a Quality Manager to lead quality and compliance across residential and Shared Living programs in Maine. You will monitor adherence to MaineCare, OADS, HCBS, licensing, and agency policies, while supporting licensing readiness and corrective action planning.

Ideal candidates bring experience with MaineCare Section 21/29, Therap, and policy development, plus strong communication and leadership abilities to coach managers and staff.

Qualifications

• Experience with MaineCare Section 21 and/or Section 29 services.
• At least 1 year of experience using Therap.
• Experience in quality assurance, compliance, auditing, residential services, or Shared Living.
• Knowledge of OADS, HCBS, and Maine licensing requirements.
• Experience developing or implementing policies and procedures.
• Strong organizational and problem-solving skills.
• Ability to identify concerns and develop practical solutions.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating with managers and leadership.
• Bachelor's degree in Human Services, Healthcare Administration, Quality Management, or related field preferred.
• Knowledge of Maine's Lifespan Waiver initiative preferred.
• Valid driver's license and reliable transportation.

Responsibilities

• Oversee quality assurance and compliance across residential and Shared Living programs.
• Conduct regular program visits, reviews, and compliance audits.
• Review ISP documentation, progress notes, incident reports, medication records, and other required documentation.
• Audit member records and electronic systems, including Therap and Evergreen.
• Monitor compliance with MaineCare Section 21/29, OADS, HCBS, licensing requirements, and agency policies.
• Identify compliance concerns and work with leadership to develop corrective action plans.
• Help prepare programs for licensing reviews, Fire Marshal inspections, and other regulatory reviews.
• Conduct and assist with agency investigations.
• Develop and update policies and procedures.
• Track corrective actions and follow up to ensure concerns are resolved.
• Provide coaching and guidance to managers, staff, and Shared Living providers.
• Responsible for submission of program hour authorizations (Atrezzo), and Maintenance Cases.
• Ability to complete Maine Care Billing.
• Support NRS with preparation and implementation of Maine's Lifespan Waiver.
• Participate in leadership and program meetings.
• Participate in the agency's rotational on-call schedule.

Skills

Quality assurance

Auditing

Problem-solving

Written communication

Verbal communication

Independent work

Collaborative work

Organizational skills

Education

Bachelor's degree in Human Services

Tools

Therap

Job description

Northeast Residential Services (NRS) is seeking a Quality Manager to lead quality and compliance across residential and Shared Living programs in Maine. You will monitor adherence to MaineCare, OADS, HCBS, licensing, and agency policies, while supporting licensing readiness and corrective action planning.

Ideal candidates bring experience with MaineCare Section 21/29, Therap, and policy development, plus strong communication and leadership abilities to coach managers and staff.