Quality & Compliance Lead, Provider Network

Arrow Child & Family Ministries; Tyler (TX); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Retirement match

Paid time off

Mileage reimbursement

Tuition assistance

Learning & development

Job summary

Arrow Child & Family Ministries is seeking a Quality and Compliance Specialist to monitor the quality and regulatory compliance of network providers and those from whom ancillary services are purchased.

The role leads the provider monitoring process, conducts routine provider audits, and collaborates to develop improvement plans to ensure services meet contracts and regulatory standards.

Qualifications

• Bachelor’s degree in Human Service, Social Work or related field, with at least 2 years of related work experience.
• Working knowledge of Minimum Standards for Child-placing agencies and/or General Residential Operations.

Responsibilities

• Conducts contract monitoring to ensure services are delivered according to agreements and regulatory requirements.
• Provides quality assurance through performance analysis, site visits, and contrastive feedback.
• Promotes compliance enforcement by addressing non-compliance issues and escalating as needed.
• Facilitates full contract management, from development and renewals to amendments and closeouts.
• Provides technical assistance and training for contractors and internal staff.
• Maintains advocacy to strengthen provider capacity and support the growth of the provider network.
• Facilitates conversations that promote collaboration, accountability and continuous improvement.
• Supports Quality and Compliance in developing performance improvement plans for network providers.
• Serves as a primary point of contact for providers.
• Facilitates joint monitoring as applicable.
• Conducts investigations of incidents, grievances, and complaints as needed.
• Maintains a healthy staff environment and culture.
• Conducts reviews, audits, and monitoring of assigned providers.
• Performs duties within contract, state and federal regulations, company policy, and regulatory standards.
• May be required to drive vehicles and complete company vehicle training.

Skills

Quality assurance

Regulatory compliance

Contract monitoring

Provider audits

Performance analysis

Training

Communication

Problem solving

Education

Bachelor's degree in Human Service, Social Work or related field

Job description

Arrow Child & Family Ministries is seeking a Quality and Compliance Specialist to monitor the quality and regulatory compliance of network providers and those from whom ancillary services are purchased.

The role leads the provider monitoring process, conducts routine provider audits, and collaborates to develop improvement plans to ensure services meet contracts and regulatory standards.