Quality Assurance & Training Specialist — Compliance

Genacross Lutheran Services; Toledo (OH); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Life insurance

401K plan with employer contribution

Short-term disability

Generous PTO

Health savings account

Employee assistance program

Tuition reimbursement

Employee discounts

Job summary

Genacross Lutheran Services seeks a Quality Assurance and Training Specialist to lead centralized staff training across housing, service coordination, and CMS-related operations. The role ensures consistency, quality assurance, and regulatory compliance while supporting external inspections and surveys.

The ideal candidate has 3–5 years in QA/compliance, with strong communication and training skills. A related associate degree is required, and a bachelor’s is preferred.

Qualifications

• Associate degree required; bachelor's degree preferred in healthcare administration, business administration, public administration, social work, human services, education, or related field.
• Minimum of three to five years of experience in quality assurance, regulatory compliance, housing operations, service coordination, or related field.
• Experience conducting audits, compliance reviews, file reviews, inspections, mock surveys, or other QA/monitoring activities preferred.
• Ability to interpret and apply policies, procedures, and regulatory requirements.

Responsibilities

• Provides centralized training for new Housing Managers to improve consistency and standardization across properties.
• Provides annual training on HIPAA, Fair Housing, hoarding, and other regulatory topics used in CMS compliance.
• Trains new Service Coordinators to improve consistency and standardization across properties.
• Completes internal QA reviews and site inspections in preparation for HUD NSPIRE inspections.
• Assists with CMS compliance checks for Genacross LTC vendors.

Skills

Oral communication

Written communication

Interpersonal skills

Training

Organization

Documentation

Education

Associate degree

Bachelor's degree in healthcare administration or related field

Job description

Genacross Lutheran Services seeks a Quality Assurance and Training Specialist to lead centralized staff training across housing, service coordination, and CMS-related operations. The role ensures consistency, quality assurance, and regulatory compliance while supporting external inspections and surveys.

The ideal candidate has 3–5 years in QA/compliance, with strong communication and training skills. A related associate degree is required, and a bachelor’s is preferred.