Quality Assurance Manager — Compliance & Training Lead

Equus Workforce Solutions; Milwaukee (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Equus Workforce Solutions in Milwaukee is seeking a detail‑oriented Quality Assurance and Compliance Specialist to manage and update internal tracking systems, review case files for contractual compliance, and help implement QA plans.

You will conduct quarterly reviews, develop SOPs, coordinate training, and maintain relationships across teams while adhering to federal, state, and local laws. Strong communication and confidentiality are essential.

Qualifications

• Bachelor's degree in human services related field or three years equivalent work experience with at least two years of contract experience.
• Must pass State criminal background check and drug screen.
• Must pass Office of Motor Vehicle check and be insurable through the Company's automotive liability carrier. Must provide own transportation and maintain proper vehicle registration and insurance.
• Must be able to tolerate high stress, heavy workload and multiple priorities.
• Familiarity with applicable federal, state and local laws and regulations.

Responsibilities

• Manage and update internal tracking systems
• Review case files to ensure compliance with contractual agreements
• Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs
• Assist with the development, implementation and enforcement of quality assurance plans
• Conduct Company Quality Measurement Tool standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered
• Recommend corrective actions; implement corrective action plans, regarding overall project success
• Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance
• Develop and maintain Standard Operating Procedures
• Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively
• Assist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment status
• Direct related work experience in quality control or performance monitoring
• Familiarity with applicable federal, state and local laws and regulations
• Accustomed to complex, fast-paced and confidential work environment
• Excellent written and verbal communication skills including understanding the legal language of contracts
• Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access
• Must establish and maintain effective working relationships with, and among, all personnel
• Must support the mission of the Company
• Must be able to work occasionally long or extended hours, including weekends
• Must maintain the confidentiality of all information housed in the division
• Other work-related duties as assigned

Education

Bachelor's Degree in human services related field

Job description

Equus Workforce Solutions in Milwaukee is seeking a detail‑oriented Quality Assurance and Compliance Specialist to manage and update internal tracking systems, review case files for contractual compliance, and help implement QA plans.

You will conduct quarterly reviews, develop SOPs, coordinate training, and maintain relationships across teams while adhering to federal, state, and local laws. Strong communication and confidentiality are essential.