Quality Assurance / Trainer / Auditor

Forrest T. Jones & Company; Kansas City (MO); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Forrest T. Jones & Company in Kansas City is seeking a Quality Assurance Trainer/Auditor to ensure standards and procedures are followed. The role involves monthly audits, training creation, and cross-department collaboration to improve performance and compliance.

You will onboard new hires, coordinate with audits, and communicate findings to leadership while maintaining knowledge of company policies and products. A strong focus on SLA adherence and independent work is required.

Qualifikationen

• Minimum 5 years of experience in the insurance industry.
• Ability to train and audit while ensuring compliance with SLAs and policies.

Aufgaben

• Completes QA of an individual employee’s workload and ensures accuracy and SLA compliance.
• Provides feedback and performance results to the Department Manager on a monthly basis.
• Creates training schedules and recommends training modules to improve performance.
• Cross-trains team members in other departments on various tasks.
• Identifies training gaps and implements corrective actions.
• Provides onboard training for new hires.
• Acts as a liaison on internal company audits and coordinates with administration for audit materials.
• Meets deadlines and communicates effectively with internal and external staff.
• Maintains thorough knowledge of company policies and products.

Kenntnisse

Quality Assurance

Auditing

Training

Communication

Interpersonal skills

Organizational skills

Tools

Windows-based software

Jobbeschreibung

Forrest T. Jones & Company, Inc., and its affiliates (“FTJ”), provides insurance related services to clients, corporations, employers and individuals. These services include providing benefits through innovative life and health insurance plans, financial services, and customized insurance products for niche markets.

Position Summary

The Quality Assurance Trainer/Auditor is responsible for providing training, assisting in audits and ensuring that standards and procedures are consistently followed. They will perform monthly audits of completed work and share the data with other departments. This position also analyzes errors and identifies training needs and strategies to meet quality standards. This information can be used to ensure the organization's adherence to compliance.

• Completes QA of an individual employee’s workload and ensures accuracy and that SLA's are met.
• Provides feedback and performance results to the Department Manager on a monthly basis.
• Creates training schedules and recommends training modules needed which is necessary to improve performance.
• Ability to cross train team members in other departments on various tasks.
• Identify training gaps, provides solutions and implements appropriate course of action.
• Provides onboard training for new hires.
• Acts as a liaison on internal company audits. Will coordinate with administration to obtain necessary audit materials and assists the team lead in responding to follow up inquiries regarding documents received. Must be able to meet deadlines.
• Can work independently with limited supervision.
• Ability to communicate effectively with internal and external staff.
• Position requires thorough knowledge of company policies, the ability to interpret policy provisions and knowledge of company products.
• Excellent interpersonal skills, as well as oral, analytical, facilitations and writtenskills.
• Proficient level of organizational skills.
• Proficient PC applications skills in Windows-basedproducts.

Requisites

• 5 years of experience in the insurance industry

We offer comprehensive benefits to full-time employees including company-paid medical, STD, LTD and life insurance plus voluntary dental, vision, life/AD&D insurance, 401(k) with company matching, generous paid time off and much more.

We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age.

ALL OFFERS OF EMPLOYMENT ARE CONTINGENT UPON THE PASSING OF A DRUG SCREEN AND BACKGROUND CHECK.