Quality Assurance Technician

Kelly Services; Warren (OH); On-site; USD 30,000 - 34,000; Full time

Job summary

Kelly Services in Warren, OH is seeking a Quality Assurance Technician to help ensure process compliance and drive continuous improvement in a technology solutions environment. You will lead audits across departments, manage CAPA and root-cause analysis, and maintain quality documentation while collaborating with suppliers on issues.

Requiring 3+ years in QA and a technical or business degree, the role offers a first-shift schedule (7 am–4 pm or 8 am–5 pm) with excellent day-shift work-life

Qualifications

• Auditing experience in a regulated or ISO environment preferred.
• Strong problem-solving skills and ability to drive CAPA actions.
• Experience with QMS documentation and record control.
• Familiarity with supplier quality issues and MRB processes.
• Analytical mindset with ability to report quality metrics.

Responsibilities

• Leading audits across departments to ensure process compliance and drive improvements.
• Facilitating CAPA, leading root cause analysis and tracking corrective actions.
• Managing quality documentation lifecycle with version control.
• Supporting MRB and collaborating with suppliers on quality issues.
• Analyzing quality data (DPPM, COPQ, FPY) for management reviews.
• Performing detailed incoming inspections and documenting nonconformances.
• Implementing data-driven improvements to QMS processes.
• Coordinating registrar audits and customer quality assessments.

Skills

Auditing

CAPA

Root cause analysis

Document control

Quality data analysis

MRB collaboration

Supplier quality

Excel

ERP/QMS software

Education

Bachelor’s degree in technical or business field

Tools

Excel

ERP/QMS software

Job description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Quality Assurance Technician to work at a premier technology solutions provider in Warren, OH. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation:

$22.00 - $25.00 per hour, based on experience

Shift:

1st, 7 am/8 am - 4 pm/5 pm (Monday - Friday)

Why you should apply to be a Quality Assurance Technician:

• Competitive pay and regular day shift hours for excellent work-life balance

• Opportunity to work with a global industry leader in advanced radio remote control and monitoring solutions

• Be part of a collaborative team focused on quality and continuous improvement

• Gain exposure to innovative technology and industry best practices

What’s a typical day as a Quality Assurance Technician? You’ll be:

• Leading and executing audits across multiple departments to ensure process compliance and drive continuous improvement

• Facilitating Corrective and Preventive Action (CAPA) processes, leading root cause analysis (5-Why, Fishbone), tracking corrective measures, and verifying effectiveness

• Managing the lifecycle of quality documentation, including work instructions, procedures, and manuals, ensuring version control and accessibility

• Supporting Material Review Boards (MRB) and collaborating with suppliers on quality performance issues

• Analyzing and reporting key quality metrics (DPPM, COPQ, FPY) for management reviews

• Performing detailed incoming inspections and documenting nonconformances

• Implementing data-driven initiatives to streamline Quality Management System (QMS) processes and reduce waste

• Coordinating and facilitating registrar audits and customer quality assessments

This job might be an outstanding fit if you:

• Have internal or lead auditing experience within a regulated environment (ISO 9001 preferred)

• Are skilled in structured problem-solving methodologies (e.g., 8D, DMAIC)

• Possess strong analytical skills to evaluate quality data and generate actionable reports

• Demonstrate QMS literacy, including document control and understanding quality standards structure

• Have excellent written and verbal communication skills; ability to draft procedures and present findings

• Are technically literate and able to interpret engineering drawings, schematics, and technical specifications

• Are proficient in Microsoft Office (Excel, Word, Outlook); ERP/QMS software experience is a plus

• Have experience in electronics manufacturing (preferred but not required)

• Understand supplier compliance and certification processes (REACH, RoHS, Prop65, TSCA, PFAS) – a bonus

• Hold a Bachelor’s degree in a technical or business field (preferred), or equivalent QA professional experience

• Have a minimum of 3 years in a QA role demonstrating the above competencies

Helping you discover what's next in your career is what we're all about, so let's get to work.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. For more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life - just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affluent Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.