Quality Assurance Supervisor Lead QA & Process Improvement

Deutsche Post; Lockbourne (OH); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO

Job summary

DHL Supply Chain in the United States is seeking a Quality Assurance Supervisor to support site quality programs and ensure compliance with the DHL Quality Management System and customer/regulatory requirements. The role oversees hourly QA staff and drives CAPA, audits, training and reporting across the site.

The position partners with QA management to deliver regular management reports, maintain high quality standards, and meet regulatory expectations in a fast-paced logistics environment.

Qualifications

• Bachelor's degree preferred.
• Some knowledge of QA preferred.
• People management experience preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Skills

People management

Data analysis

Strong communication

Self management

Training facilitation

Education

Bachelor's degree

Job description

DHL Supply Chain in the United States is seeking a Quality Assurance Supervisor to support site quality programs and ensure compliance with the DHL Quality Management System and customer/regulatory requirements. The role oversees hourly QA staff and drives CAPA, audits, training and reporting across the site.

The position partners with QA management to deliver regular management reports, maintain high quality standards, and meet regulatory expectations in a fast-paced logistics environment.