Quality Assurance Supervisor — Lead Quality & Training

DHL Supply Chain; Modesto (CA); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO policy

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor to lead QA activities at our Modesto, CA site. You will supervise hourly associates, support the QA program, and drive continuous improvement to meet customer and regulatory requirements.

The role focuses on supervising QA staff, conducting audits, tracking quality metrics, and coordinating with QA management to produce regular reports. Strong communication and data analysis skills are essential.

Qualifications

• Bachelors Degree preferred
• Some QA knowledge preferred
• People management experience preferred
• Strong written and verbal communication
• Data analysis experience
• Self management

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Skills

Quality assurance knowledge

People management

Data analysis

Communication skills

Training and facilitation

Self management

Computer literacy

Education

Bachelor's degree

Job description

DHL Supply Chain is seeking a Quality Assurance Supervisor to lead QA activities at our Modesto, CA site. You will supervise hourly associates, support the QA program, and drive continuous improvement to meet customer and regulatory requirements.

The role focuses on supervising QA staff, conducting audits, tracking quality metrics, and coordinating with QA management to produce regular reports. Strong communication and data analysis skills are essential.