QA Supervisor: Lead Quality & Compliance in Logistics

DHL Supply Chain; Reno (NV); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor for our US-N operations. The role supports a site QA program and QA/control activities to ensure compliance with the DHL Quality Management System and customer requirements.

The position supervises hourly QA staff, drives CAPA, conducts internal audits, tracks QA metrics, and partners with QA management to deliver regular reporting while maintaining regulatory and customer standards daily.

Qualifications

• Bachelor's degree preferred.
• Some knowledge of QA preferred.
• People management experience preferred.
• Sufficient computer applications experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Skills

Data analysis

Communication skills

People management

Computer proficiency

Training and facilitation

Self management

Education

Bachelor's Degree

Quality assurance knowledge

Job description

DHL Supply Chain is seeking a Quality Assurance Supervisor for our US-N operations. The role supports a site QA program and QA/control activities to ensure compliance with the DHL Quality Management System and customer requirements.

The position supervises hourly QA staff, drives CAPA, conducts internal audits, tracks QA metrics, and partners with QA management to deliver regular reporting while maintaining regulatory and customer standards daily.