Quality Assurance Supervisor

DHL; Norton Shores (MI); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a leading logistics company that connects people and improves lives. As a Quality Assurance Supervisor, you will be crucial in ensuring compliance with quality standards and regulations. This role involves supervising quality assurance activities, supporting audits, and enhancing the quality management system. You will work in a collaborative environment that values teamwork and continuous improvement, offering competitive wages and excellent benefits. If you are passionate about quality and eager to make a difference, this position is perfect for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Vacation

Paid Holidays

Qualifications

• 0 to 1 years of relevant experience in a regulated environment.
• Bachelor's degree or 0-3 years relevant work experience.

Responsibilities

• Support maintenance and improvement of the quality system.
• Track and report quality assurance metrics for the site.
• Supervise and train associates in quality assurance activities.

Skills

Quality Control

ISO Standards

FDA Regulations

Communication Skills

Statistical Analysis

Education

Bachelor’s degree in a related field

Certification related to quality control

Tools

Databases

Spreadsheets

Word Processing Software

Job description

Quality Assurance Supervisor (US-N)

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Required Education and Experience

• 0 to 1 years of relevant experience in a regulated environment such as ISO, FDA USA, Health Canada etc
• Manufacturing, Food, Life Sciences, 3PL Industry experience
• Bachelor’s degree in a related field or 0-3 years relevant work experience
• Certification related to quality control (RAC, Six-Sigma, etc.)
• Working knowledge of databases, spreadsheets, and word processing software. Fundamental knowledge of statistics.
• Good written and verbal communication skills.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.