Quality Assurance Supervisor

Dairy Farmers of America; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the dairy industry is seeking a Quality Assurance Supervisor for its Grand Rapids plant. The role involves overseeing QA operations, ensuring compliance with food safety standards, and leading a team to drive continuous improvement. Ideal candidates will have a background in food science and experience in quality assurance within the food and beverage industry. The position offers a competitive salary and comprehensive benefits.

Benefits

Comprehensive Benefits Package

401 (k) with company contribution

Competitive pay

Paid vacations and holidays

Career growth opportunities

Service recognition and employee rewards

Employee referral program

Tuition reimbursement

Qualifications

• 4+ years of experience in lieu of a degree considered.
• 2-5 years in a quality department with lab knowledge.
• 2 years in a supervisory role.

Responsibilities

• Oversee QA operations and ensure compliance.
• Initiate continuous improvement activities.
• Support quality audits and resolve quality issues.

Skills

Leadership

Collaboration

Food Safety

Continuous Improvement

Problem Solving

Education

Bachelor of Science in Food Science

Tools

MS Office

QA Studio

Job description

We are seeking a committed and experienced Quality Assurance Supervisor to join our team at the Country Fresh plant, where we produce high-quality fluid milk and cultured products. In this critical role, you'll oversee QA operations across all stages of production, ensuring full compliance with company policies, procedures, and regulatory standards. Reporting to the Quality Manager, you'll provide hands-on leadership, guide frontline employees, and champion a strong culture of food safety and continuous improvement. If you're a proactive leader with a passion for quality, collaboration, and operational excellence, we want to hear from you!

Shift: 2^nd shift, Sunday - Thursday, 2:00 pm - 11:00 pm

Core responsibilities include, but are not limited to:

• Complete required quality record review, such as laboratory documentation, CCP, PC, and other documentation.


• Write, review, and implement quality assurance procedures.


• Recommend modifications or upgrades to testing procedures or equipment. Coordinate the procurement of items required for the lab.


• Assist the quality manager and partner with operations with the pathogen environmental monitoring (PEM) program, including oversight of the swabbing program, investigation/corrective actions, and mitigation activities.


• Provide regular training, instruction, and guidance to employees on matters of food safety, quality, and compliance


• Initiate and drive continuous improvement activities, and partner with all facility functions to resolve persistent challenges while supporting the implementation of new procedures or processes.


• Support customer, regulatory, and third-party quality and food safety audits.


• Investigate, find solutions, and implement remedies to quality issues and customer complaints


• Support and maintain existing certifications (e.g., SQF, Kosher, Halal, Organic).


• Supervise hourly employees' activities to meet or exceed the standards and specifications established by quality assurance and the organization.


• Ensure all process, product, or infrastructure changes are understood by employees in a timely fashion.


• Identify and retain highly effective personnel through proper selection, training, and establishing expectations.


• Develop and implement material standards with appropriate control and inspection procedures to improve product quality and reduce rework/downtime.


• Maintain close surveillance over inspection/testing procedures and corresponding results to ensure the finished product is food-safe and meets customer expectations.


• Support the analysis of quality data to assess product performance and utilize statistical process control (SPC) tools to identify and react to unfavorable trends.


• Complete supervisory activities such as administering employee promotions and transfers; reviewing and editing employee timekeeping; completing performance evaluations; mentoring, training, and coaching employees.


• Follow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirements.

• Bachelor of Science degree in food science, biological sciences, or related field preferred. Will consider a minimum of 4+ years of experience in lieu of a degree.


• 2-5 years of experience in a quality department with knowledge and experience in labs and sanitation departments.


• A minimum of 2 years of experience in a lead or supervisory role.


• Dairy experience is preferred; seeking a candidate with work experience in the food and beverage industry.


• Certification and/or license - PCQI, HACCP, SQF Practitioner certifications preferred; may be required during the course of employment.


• Ability to calibrate a variety of testing equipment.


• Strong computer proficiency with MS Office (Excel, Word, PowerPoint, Outlook). Experience with QA Studio a plus.


• Ability to work in temperature-controlled environments typical of dairy production, including areas as cold as 32F

Benefits:

• Comprehensive Benefits Package available 1^st of the month after start date


• 401 (k) with company contribution


• Competitive pay


• Paid vacations and holidays


• Career growth opportunities - we promote from within!


• Service recognition and employee rewards


• Employee referral program


• Tuition reimbursement


• Work for dairy farm families

An Equal Opportunity Employer including Disabled/Veterans