Quality Assurance Specialist – Vacation Ownership Closings

Capital Vacations, LLC; Florida; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid time off and holidays

401(k) with company match

Growth opportunities

Travel perks and employee discounts

Growth from a fast-growing company

Job summary

Capital Vacations, LLC in Hollywood Beach, Florida seeks a Quality Assurance Representative to safeguard the integrity of the sales process and ensure a positive ownership experience. The role focuses on final contract closings, accuracy checks, and regulatory compliance while supporting both customers and the company.

Ideal candidates bring QA or sales experience in vacation ownership, notary credentials or ability to obtain them, and strong attention to detail, communication, and

Qualifications

• Previous Quality Assurance or Sales experience within Vacation Ownership/Timeshare preferred.
• Notary Public (or ability to obtain and maintain Notary credentials).
• High school diploma or GED required.
• Strong attention to detail and organizational skills.
• Excellent customer service and communication abilities.
• Comfortable working independently in a fast-paced sales environment.
• Strong computer and typing skills.
• Ability to multitask while maintaining accuracy.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Conduct professional contract closings with new owners.
• Verify the accuracy and completeness of purchase documents.
• Review contracts to ensure compliance with company policies and regulatory requirements.
• Educate owners on their purchase and answer questions regarding ownership.
• Help reduce contract cancellations by reinforcing the value of ownership while maintaining the highest ethical standards.
• Prepare and organize contract files for funding and document management.
• Download, label, and maintain required QA recordings and documentation within established timelines.
• Identify potential misrepresentation concerns and communicate findings to Sales Management.
• Assist with cancellation retention efforts while following all company procedures.
• Maintain accurate records and complete administrative responsibilities in a timely manner.
• Partner with Sales Leadership to ensure the integrity of the sales process.

Skills

Attention to detail

Customer service

Communication

Multitasking

Organizational skills

Independent work

Typing skills

Computer skills

Education

High school diploma or GED

Notary Public (or ability to obtain)

Job description

Capital Vacations, LLC in Hollywood Beach, Florida seeks a Quality Assurance Representative to safeguard the integrity of the sales process and ensure a positive ownership experience. The role focuses on final contract closings, accuracy checks, and regulatory compliance while supporting both customers and the company.

Ideal candidates bring QA or sales experience in vacation ownership, notary credentials or ability to obtain them, and strong attention to detail, communication, and