Quality Assurance Representative

Capital Vacations, LLC; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Capital Vacations seeks a detail-oriented Quality Assurance Representative to join our Florida team, primarily at Silver Lake Resort in Kissimmee. You will ensure contract accuracy, regulatory compliance, and a smooth closing experience for new owners, serving as a trusted guide through purchase documentation.

The ideal candidate combines strong communication, attention to detail, and sound judgment to protect owner and company interests.

Qualifications

• Must have strong attention to detail and accuracy in document review.
• Excellent written and verbal communication; able to explain terms clearly.
• Notary Public commission current and active.

Responsibilities

• Review contracts and documentation for accuracy and regulatory compliance.
• Explain purchase agreements and terms to new owners during closings.
• Prepare and organize contract files for funding and record-keeping.
• Escalate any compliance concerns and customer disputes to leadership.

Skills

Attention to detail

Communication skills

Notary Public

Education

High school diploma or GED

Job description

Quality Assurance Representative

Capital Vacations Silver Lake Resort Kissimmee FL

Join One of the Fastest Growing Companies in Vacation Ownership At Capital Vacations were redefining the vacation ownership experience As one of the fastest growing companies in our industry we take pride in delivering exceptional service and providing our members access to more than 90 internal club destinations and thousands of additional vacation options worldwide Our success is driven by our people We foster a culture built on collaboration accountability professional growth and a shared commitment to excellence With competitive industry leading compensation opportunities and a rapidly expanding portfolio Capital Vacations offers an exciting environment for motivated professionals looking to advance their careers

The Opportunity

We are seeking a detail oriented customer focused Quality Assurance QA Representative to join our Florida team primarily based at Silver Lake Resort in Kissimmee. As a Quality Assurance Representative you will play an essential role in the vacation ownership sales process ensuring contract accuracy regulatory compliance and an exceptional new owner experience. This position serves as a trusted point of contact during the closing process guiding new owners through their purchase documentation confirming their understanding of the terms and ensuring every transaction is completed ethically accurately and professionally. The ideal candidate combines strong communication skills attention to detail sound judgment and the ability to create confidence and trust throughout the closing experience

Key Responsibilities

• Owner Experience & Contract Closings
  • Conduct professional informative contract closings with new vacation owners
  • Clearly explain purchase agreements ownership benefits financial obligations and contract terms
  • Verify owner information and ensure all purchase documentation is accurate and complete
  • Deliver an exceptional customer experience that reinforces confidence in the purchase
  • Address owner questions concerns and potential misunderstandings with professionalism and transparency
• Quality Assurance & Compliance
  • Review contracts and supporting documentation for accuracy completeness and compliance with company policies and applicable regulations
  • Identify and address discrepancies omissions or potential misrepresentations
  • Maintain the integrity of the Capital Vacations product and protect the interests of both owners and the company
  • Escalate compliance concerns and customer disputes to appropriate leadership
  • Partner with Sales Management to identify opportunities for coaching training and process improvements
• Contract Administration & Performance
  • Prepare organize and process completed contract files for funding
  • Maintain accurate digital records contract documentation and QA recordings within established deadlines
  • Ensure required closing recordings are properly labeled saved and submitted according to company procedures
  • Manage cancellation requests professionally while exploring appropriate retention opportunities
  • Meet established departmental performance expectations including closing productivity documentation accuracy and cancellation metrics
  • Support additional administrative and operational responsibilities as needed

What Were Looking For

• Previous sales experience in the vacation ownership or timeshare industry
• Strong customer service communication and relationship building skills
• Exceptional attention to detail and the ability to identify and resolve discrepancies
• Confidence explaining contracts financial terms and complex information in a clear professional manner
• Strong organizational skills with the ability to manage multiple priorities in a fast paced environment
• Ability to work independently while collaborating effectively with Sales and Resort Leadership
• Proficiency in basic computer applications data entry and digital document management
• Professional demeanor sound judgment and a commitment to ethical business practices
• Current Notary Public commission with the ability to maintain active credentials
• High school diploma or GED required; relevant professional experience or additional education preferred
• Transferable experience is valued Professionals with backgrounds in loan processing mortgage closings title services contract administration banking financial services or sales may bring valuable skills to this opportunity

Work Location & Schedule

Primary Location Silver Lake Resort Kissimmee Florida Approximately 80 of time based at Silver Lake Resort Approximately 20 regional travel to Capital Vacations properties in Cocoa Beach Daytona Beach and Hollywood Beach Flexible availability including weekends and holidays as business needs require Additional hours or schedule adjustments may be necessary to support closing activity and operational deadlines

Why Capital Vacations

At Capital Vacations youll be part of a growing organization that values its people celebrates performance and creates opportunities for career development We offer a collaborative team environment competitive compensation opportunities exposure to multiple resort locations and the chance to make a meaningful impact on the owner experience