Quality Assurance Specialist: Precision & Process Improvement

verramobility; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

Verra Mobility is seeking an attentive quality assurance specialist to re-review processed events and verify actions taken against client guidelines. This role focuses on improving throughput and accuracy, requiring meticulous attention to detail and strong collaboration with stakeholders.

You will perform QA checks, document errors, handle escalations, and participate in updates to manuals and software. Strong communication and problem-solving skills are essential for success.

Qualifications

• Preferred 3-5 years of processing experience.
• Quality assurance experience preferred.
• Learning client requirements and processing rules.
• Strong verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Dependability and ability to document/report.
• Professionalism and ability to work with different groups.
• Self-motivated, quality driven with attention to detail.
• Ability to multi-task, prioritize, and meet deadlines.
• Ability to lead/facilitate meetings.
• Advanced computer skills with O365 and reporting databases.
• Ability to sit for long periods for data entry/event processing.

Responsibilities

• Perform quality checks on open and closed events against manuals/QA instruments and standards on active Business Operating Systems or Processing Platforms.
• Update and document errors related to QA metrics.
• Process escalated queues and record any errors.
• Participate in employee communication sessions for updates to manuals/laws/software.
• Other office/clerical duties as assigned.

Skills

Attention to detail

Quality assurance

O365 proficiency

Data analysis

Communication

Multi-tasking

Documentation

Meeting facilitation

Problem solving

Timely work

Education

No specific degree required

Tools

Office 365

Reporting databases

Job description

Verra Mobility is seeking an attentive quality assurance specialist to re-review processed events and verify actions taken against client guidelines. This role focuses on improving throughput and accuracy, requiring meticulous attention to detail and strong collaboration with stakeholders.

You will perform QA checks, document errors, handle escalations, and participate in updates to manuals and software. Strong communication and problem-solving skills are essential for success.