Quality Assurance Analyst – Event Processing

Verra Mobility; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Verra Mobility is seeking a detail-oriented QA specialist to review processed events and verify the accuracy of actions taken by previous processors. You will help improve throughput and align results with client guidelines, reporting findings to key stakeholders.

You will perform quality checks, document errors, handle escalations, and participate in updates to manuals, laws, and software. Strong communication and problem-solving skills are essential in a fast-paced operations team.

Qualifications

• Preferred 3-5 years of processing experience.
• Quality assurance experience preferred
• Working knowledge of processing rules and/or ability to learn client requirements.
• Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand.
• Strong problem-solving and analytical skills
• Dependability and demonstrated ability to document and report as needed
• Professionalism and the ability to work well with different groups
• Self-motivated, quality driven individual with a strong attention to detail.
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
• Ability to lead/facilitate meetings.
• Advanced computer skills with O365 suite and reporting databases.

Responsibilities

• Perform quality checks on open and closed events against established manuals/quality assurance instruments and standards on any active Business Operating Systems, or Processing Platforms.
• Update and document errors through reporting, related to findings related to QA metrics.
• Process escalated queues when needed and record any errors present.
• Participate in employee communication sessions, for updates to manuals/laws/software.
• Other office/clerical duties as assigned

Skills

Attention to detail

Communication skills

Problem solving

Multitasking

Analytical skills

Tools

O365 suite

Reporting databases

Job description

Verra Mobility is seeking a detail-oriented QA specialist to review processed events and verify the accuracy of actions taken by previous processors. You will help improve throughput and align results with client guidelines, reporting findings to key stakeholders.

You will perform quality checks, document errors, handle escalations, and participate in updates to manuals, laws, and software. Strong communication and problem-solving skills are essential in a fast-paced operations team.