Quality Assurance & Process Integrity Specialist

Verra Mobility Corporation; Mesa, Northern (AZ, KY); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Verra Mobility in Mesa, Arizona seeks an Operations Quality Analyst to re-review processed events, assess the accuracy of previous actions, and identify improvements to throughput in line with client guidelines.

The role demands meticulous attention to detail, strong analytical abilities, and the skill to coordinate with stakeholders. This on-site position reports to the Event Processing Supervisor and supports continuous QA efforts across the team.

Qualifications

• 3-5 years of processing experience required.
• Quality assurance experience preferred.
• Working knowledge of processing rules or ability to learn client requirements.
• Strong communication, both verbal and written.
• Strong problem-solving and analytical skills.
• Dependability and ability to document/report as needed.
• Professionalism and ability to work with different groups.
• Self-motivated, quality driven with attention to detail.
• Proven ability to multi-task, prioritize, and meet deadlines.
• Ability to lead/facilitate meetings.
• Advanced computer skills with O365 suite and reporting databases.
• Ability to sit for long periods for data entry/event processing.
• Successful completion of the Nlets fingerprinting background assessment.

Responsibilities

• Perform quality checks on open and closed events against manuals/QA standards.
• Update and document errors through QA reporting.
• Process escalated queues when needed and record errors.
• Participate in employee communication sessions for updates to manuals/laws/software.
• Other office/clerical duties as assigned.

Skills

Processing experience

Quality assurance

Strong communication

Analytical skills

Attention to detail

Multi-tasking

Meeting facilitation

O365 proficiency

Data entry

Deadline driven

Tools

O365 suite

Reporting databases

Job description

Verra Mobility in Mesa, Arizona seeks an Operations Quality Analyst to re-review processed events, assess the accuracy of previous actions, and identify improvements to throughput in line with client guidelines.

The role demands meticulous attention to detail, strong analytical abilities, and the skill to coordinate with stakeholders. This on-site position reports to the Event Processing Supervisor and supports continuous QA efforts across the team.