QUALITY ASSURANCE SPECIALIST/HEALTH SERVICES

Illinoiscomptroller; Springfield (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

The State of Illinois is seeking a Quality Assurance Specialist for the Department of Children and Family Services located in Springfield. This role involves conducting extensive data analysis and maintaining databases while supporting the Health Policy Administrator in ensuring quality health services for children and families. Ideal candidates are detail-oriented with strong communication skills and a foundational educational background in business or public administration.

Benefits

Competitive compensation plan

Excellent benefits package

Pension program

Qualifications

• Master's or Bachelor's degree required.
• Two years of experience in public or business administration preferred.
• Experience with data management and reporting systems.

Responsibilities

• Conduct detailed management operations studies and data analysis.
• Develop and maintain datasets for ongoing projects.
• Coordinate with various partners for oversight functions.

Skills

Data analysis

Technical research

Communication

Systems analysis

Education

Master's degree in business or public administration

Bachelor's degree in business or public administration

Tools

Microsoft Excel

Microsoft Access

Job description

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QUALITY ASSURANCE SPECIALIST/HEALTH SERVICES

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Agency:Department of Children and Family Services

Title:Management Systems Specialist
Class Title:MANAGEMENT SYSTEMS SPEC - 25583
Skill Option:None
Bilingual Option:None
Closing Date/Time: 06/25/2025
Salary: Anticipated Starting Salary $6,688 Full Salary Range $6,688-$9,745
Job Type: Salaried
Category:Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU:RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

IT IS HIGHLY RECOMMENDED THAT YOU UPLOAD COLLEGE TRANSCRIPTS AND RESUME.

Posting Identification Number [[45262]]

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Under general direction of the Health Policy Administrator, serves as Quality Assurance Specialist for the Office of Health Policy; conducts and coordinates in-depth, detailed management operations studies involving technical research and systems analysis of regional and statewide service, payment claim, and health status data; develops, maintains, and modifies databases for specialized and ongoing projects; provides management and other divisional staff with high level technical assistance in the development, analysis, evaluation, and modification of comprehensive management information systems and reports; reviews and revises medical record forms; performs research, data analysis, and reporting on assigned areas. This position provides a great opportunity for someone who is passionate about children and interested in helping ensure that foster families are available for children in care. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Conducts and coordinates in-depth, detailed management operations studies involving extensive technical research and systems analysis of regional and statewide service, payment claim, and health status data from a variety of information systems, including the Department, other state agencies, and contractors to identify issues and trends and monitor performance.
• Develops, maintains, and modifies datasets for specialized and ongoing projects.
• Coordinates with all partners (DCFS, sister state agencies, and private agencies) to provide support on oversight of the Managed care organization and affiliations.
• Provides assistance to the Health Services Program Administrator with the annual APSR report and other reports on the collective health care services provided, unmet needs, and health care system problems.
• Performs research, data analysis, and reporting on Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires a master’s degree in business or public administration or a closely related field, preferably including coursework in systems analysis, accounting, computer science, and statistics andtwo years of professional experience in public or business administration OR requires a bachelor’s degree in business or public administration or a closely related field, preferably including coursework in systems analysis, computer science, and statistics and four years of experience directly related to the development, maintenance, and coordination of a computer-based management information system.

Preferred Qualifications

• Prefers two years of professional experience in public or business administration; to include working with a wide variety of partners.
• Prefers two years of experience using Microsoft Excel software to develop complex datasets.
• Prefers four years of professional experience directly related to the development, maintenance, and coordination of a computer-based management information system.
• Prefers one year of experience using Microsoft Access software to monitor databases and reports and to conduct data analysis and reporting.

Conditions of Employment

• Requires ability to pass a background check.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon-Fri 8:30 a.m.-5:00 p.m.

Work Location: 1 N Old State Capitol Plz Springfield, IL 62701-1323

Agency Contact: Janet Potts

Email: [e-mail] (FOR QUESTIONS ONLY)

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of theIllinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of theIllinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: