Quality Assurance Specialist

Fay Group; Chicago (IL); Remote; USD 56,000 - 61,000; Full time

Job summary

The Fay Group is seeking a Quality Assurance Specialist responsible for ensuring adherence to regulatory requirements in mortgage servicing. The role involves monitoring activities, providing feedback for improvements, and requires a background in quality assurance and mortgage operations. Join a diverse and inclusive team committed to community service and employee well-being.

Benefits

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Qualifications

• 1+ year quality assurance experience required.
• 1+ year experience in mortgage servicing preferred.
• Bilingual (Spanish/English) is a plus.

Responsibilities

• Monitor and measure adherence to operational and regulatory requirements.
• Provide feedback to assist in performance improvement and remediation actions.
• Review and score mortgage-related activities for quality and compliance.

Skills

Communication

Analytical Skills

Attention to Detail

Problem-Solving

Interpersonal Skills

Time Management

Education

Bachelor’s degree in related field preferred

Tools

Microsoft Office

Black Knight LPS/MSP/Director Premier

Share Point

Job description

Remote
Chicago, IL
425 S Financial
Floor 20/Suite 2000
Chicago, IL 60630, USA

Remote
Chicago, IL
425 S Financial
Floor 20/Suite 2000
Chicago, IL 60630, USA

Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending and insurance to homeowners, investors and clients nationwide. We consider the people behind those mortgages, and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.

Our Constructive Loans business provides stable, reliable capital, flexible product solutions, speed, and competitive pricing to meet the real estate investment financing needs of brokers nationwide. Constructive offers programs for short-term fix & flip, DSCR rental properties, and lines of credit.

Join Us on Our Journey

We are currently looking for a Quality Assurance Specialistto join our team.

Reporting to the AVP, Quality Assurance, the Quality Assurance Specialist (QAS) is responsible for monitoring and measuring adherence to operational and regulatory requirements.

The QAS screens a defined number of mortgage related activities monthly to review and score for quality, compliance, and adherence to the policies and procedures of the organization. The role provides feedback to assist in the creation of performance improvement goals and the development of applicable remediation actions.

Qualifications Included:

• Bachelor’s degree in related field preferred (or equivalent combination of years of experience with High School diploma/ GED) required
• Previous experience in mortgage servicing
• 1 + year of quality assurance experience
• 1 + year in one or all of the following: foreclosure, escrow, bankruptcy, statements, payments, loss mitigation, or account management/customer service experience
• 1 + year income calculation or experience with financial documentation a plus
• 1 + year of payment/cash processing experience a plus
• Bilingual (Spanish/English) is a plus
• Experience effectively translating in both oral and written forms in Spanish to English dialog obtained through call monitoring preferred
• Demonstrated experience servicing clients in a fast-paced, dynamic work environment
• Proven ability to manage competing priorities or changing processes
• Intermediate knowledge of Microsoft Office products (Excel, Word, and Power Point)
• Familiarity with Black Knight LPS/MSP/Director Premier is a plus
• Knowledge of Share Point, Auditing Software and Data conversions a plus
• Solid verbal and written communication skills
• Solid interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Solid judgment and decision-making skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong attention to detail
• Flexible, open to change, ability to learn new things quickly
• Collaborative; ability to work effectively with others

Submit Your Resume to Learn More

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hiring range for this position is between $56,700.80-$60,008.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify .

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.