Quality Assurance Specialist (Fully Remote)

Owner; United States; Remote; USD 27.000 - 33.000; Vollzeit

Benefits dieser Stelle

Comprehensive health coverage

Remote-first workplace

Unlimited PTO

Zusammenfassung

Owner is seeking a detail-oriented QA/CS professional to evaluate calls led by Customer Success Managers. You will score retention-focused interactions using our rubrics, identify gaps, and drive coaching initiatives across teams.

You will share actionable trends with Success leadership and guide enablement programs to improve frontline customer interactions on a monthly basis.

Qualifikationen

• Experience in QA or customer success, with strong feedback and analytical skills.
• Detail-oriented and empathetic, with good listening and communication abilities.

Aufgaben

• Listen to and score Customer Success calls focused on retention.
• Share clear trends and coaching opportunities with Success leadership based on rubric scores.
• Guide enablement and training for the CSM team based on what you hear on calls.

Kenntnisse

QA experience

Customer success

Analytical skills

Cross-functional work

Jobbeschreibung

• You’ll evaluate calls led by Customer Success Managers, both proactive and reactive, using our Quality rubrics.
• You’ll spot recurring gaps in communication or process and recommend coaching and training improvements.

What You’ll Do:

• Listen to and score Customer Success calls focused on retention.
• Share clear trends and coaching opportunities with Success leadership based on rubric scores.
• Guide enablement and training for the CSM team based on what you hear on calls.

What We’re Looking For:

• Detail-oriented, empathetic, and know what a great customer interaction sounds like.
• Experience in QA or customer success, with strong feedback and analytical skills.
• Comfortable working cross-functionally and motivated to audit as many calls as possible each month.

Pay and Benefits:

• Estimated base salary: $30,000 USD converted to local currency.
• Comprehensive health coverage, remote-first workplace, unlimited PTO, and other perks.

Owner

Owner is the AI-native system that helps local business owners succeed, starting with restaurants, by powering their website, online ordering, CRM, and POS. The team is in the low hundreds, remote-first and global, with top talent from leading SMB software companies.