Client Success Specialist

The A List Staffing; Lakeway (TX); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid and flexible remote/office

401k with match

Health insurance options

Job summary

The A List Staffing is seeking a Client Success Specialist in a hybrid role to support our growing AI and data consulting client base across the US. You will own the support queue for RFP and help desk products, diagnose issues, and help ensure customer satisfaction as our solutions scale.

You’ll work across QA and client success functions, documenting learnings, writing clear bug reports, and partnering with account teams to drive renewal and expansion opportunities.

Qualifications

• 2-6 years in a customer-facing technical role (support/QA/CS) at a B2B software/AI company.
• Comfort reading logs, testing APIs via Postman, and understanding AI-powered products.
• Ability to write clean bug reports engineers can act on.
• Strong written and verbal communication in English.

Responsibilities

• Own the support queue for RFP and help desk products; acknowledge, diagnose, and resolve or escalate.
• Triage incoming issues: config questions, bugs, feature requests, and billing routing.
• Maintain customer-facing knowledge base and FAQs with recurring answers.
• Participate in QA: attend meetings, understand builds, and write test cases.
• Run manual regression before releases and build automated coverage where sensible.
• File reproducible bug tickets and verify fixes before closure.
• Act as the final go/no-go to ship and surface risks to the team.
• Partner with the practice manager on account health and client success.
• Proactively check in with key customers and spot expansion opportunities.
• Flag at-risk accounts before churn and communicate timely signals to BD.

Skills

Communication

Experience: 2-6 years

Technical aptitude

QA & Testing mindset

Calm under pressure

Postman usage

API troubleshooting

Bug reporting

Tools

Postman

Job description

Job Position: Client Success Specialist

Pay Rate: $25.00/hr

Description: Our client is a US-based AI and data consulting firm with a growing roster of clients across financial services, legal-tech, construction, and enterprise software. Alongside their custom consulting engagements, they ship two productized offerings an RFP automation product and an AI-powered help desk product both of which have live paying customers who need responsive support. They're opening this role to make sure those customers are taken care of, their products ship with fewer defects, and their existing client relationships stay healthy as we grow.

Why this role exists

Our client has three problems that overlap more than they look:

• Live customers need real-time help. When something breaks or a user is confused, someone needs to answer fast, clearly, in good English.
• Their products need a real QA function. They need someone catching issues before customers do.
• Existing client relationships need a steady hand. Someone needs to be in regular contact, anticipating problems, and surfacing them early.

These three functions feed each other. The person doing QA learns the product deeply, which makes them the best support engineer. The person on the support queue hears every customer pain point, which makes them the best QA tester. The person doing both is the natural client success voice for accounts that depend on our products.

What you'll do

• Customer Support -Own the support queue for our RFP and help desk products. Acknowledge fast, diagnose carefully, resolve or escape cleanly.
• Triage incoming issues - configuration questions, bugs, feature requests, account / billing route what you can't fix yourself.
• Maintain the customer-facing knowledge base and FAQs - Every recurring question gets documented once and pointed to thereafter.
• Quality Assurance - Sit in on relevant client and internal meetings, understand what's being built, and write test cases against it.
• Run manual regression before releases - Build up automated test coverage over time where it makes sense.
• File clean, reproducible bug tickets - Verify fixes before they close.
• Be the last person to say "yes, this is ready to ship" and the person who pushes back when it isn't.
• Client Success - Partner with the practice manager on account health for product-using clients.
• Check in proactively with key customers not just when something is broken.
• Spot expansion opportunities (more seats, more use cases, additional products) and hand them to BD.
• Flag at-risk accounts before they churn.

What we're looking for

• Strong written and verbal communication - you're the face and voice of the company!
• 2 6 years in a customer-facing technical role technical support, QA, customer success engineering, or comparable at a B2B software or AI company.
• Technical aptitude. You don't need to ship production code, but you should be comfortable reading logs, poking at APIs with Postman, understanding how an LLM-powered product works under the hood, and writing a clean bug report an engineer can act on.
• Detail orientation. Good QA engineers and good support engineers share the same trait: they notice the thing everyone else missed.
• Calm under pressure.
• Familiarity with modern support and ticketing tools Strongly preferred
• Prior exposure to AI/ML products LLMs, RAG systems, document processing, vector databases at the level where the failure modes don't surprise you.
• Experience writing test plans for a product team that didn't previously have a real QA function (i.e., comfort with building from scratch).

Engagement

Full-time. One opening to start, with a clear path to growing this into a small team.

Benefits

• Hybrid and very flexible remote / office working environment
• 401k with match
• health insurance options