Customer Success Manager

AIApply Limited; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Remote-friendly, flexible working

Competitive salary

Learning and development budget

Home office stipend

Generous paid time off

Direct access to founders

Job summary

AIApply Limited is seeking a Customer Success Manager to own the experience of job seekers and teams who rely on our AI-powered tools daily. You will drive onboarding, adoption, resolve issues quickly, and feed customer feedback into product improvements.

This is a remote-friendly role with high autonomy and direct access to the founders, offering opportunities to shape strategy and influence retention, CSAT and growth.

Qualifications

• Must have at least 2 years in customer success or senior support in a subscription product.
• Excellent written communication and familiarity with helpdesk/CRM tools.
• Track record of improving retention or customer satisfaction.

Responsibilities

• Own the end-to-end customer journey: onboarding, activation, adoption, renewal and expansion.
• Handle inbound support across email and chat with speed, empathy and accuracy, and keep response and resolution times tight.
• Build help centre content, macros, onboarding flows and in-product education that reduce repeat questions.
• Monitor usage data to spot at-risk accounts early and run proactive save motions.
• Aggregate feedback into clear, evidence-backed product requests and follow them through to release.
• Report on CSAT, retention, churn reasons and support volume, and act on the trends you find.

Skills

Customer success

Customer onboarding

Retention and churn reduction

Technical support

Intercom and Zendesk

HubSpot CRM

Written communication

Customer analytics

Process documentation

Tools

Intercom

Zendesk

HubSpot CRM

Job description

AIApply is looking for a Customer Success Manager to own the experience of the job seekers and teams who rely on our AI-powered application tools every day. You will run onboarding, drive adoption, resolve issues quickly, and turn what customers tell you into product improvements. This is a remote-friendly role with high autonomy and direct access to the founders.

Responsibilities

Own the end-to-end customer journey: onboarding, activation, adoption, renewal and expansion.

Handle inbound support across email and chat with speed, empathy and accuracy, and keep response and resolution times tight.

Build help centre content, macros, onboarding flows and in-product education that reduce repeat questions.

Monitor usage data to spot at-risk accounts early and run proactive save motions.

Aggregate feedback into clear, evidence-backed product requests and follow them through to release.

Report on CSAT, retention, churn reasons and support volume, and act on the trends you find.

Qualifications

2+ years in customer success, account management or senior support at a SaaS or subscription business. Outstanding written English, comfort with helpdesk and CRM tooling such as Intercom, Zendesk or HubSpot, and a data-aware approach to retention. You are organised, calm under volume, and build process rather than firefighting indefinitely.

Required

Must-haves: 2+ years customer success or senior support experience in a subscription product, excellent written communication, hands-on helpdesk/CRM experience, and a track record of improving retention or customer satisfaction.

Skills

• Customer success
• Customer onboarding
• Retention and churn reduction
• Technical support
• Intercom and Zendesk
• HubSpot CRM
• Written communication
• Customer analytics
• Process documentation

Benefits

• Remote-friendly, flexible working
• Competitive salary
• Learning and development budget
• Home office stipend
• Generous paid time off
• Direct access to founders