Quality Assurance Specialist (Fully Remote)

Unknown; United States; À distance; USD 33 000 - 67 000; Temps partiel

Avantages offerts par ce poste

Remote work from anywhere

Résumé du poste

Unknown is seeking a QA professional to audit customer interactions in a contract role. You will evaluate calls and emails for accuracy, tone, and professionalism while identifying trends and coaching opportunities.

The role is remote and offers monthly compensation based on performance. Candidates should have QA, customer support, or call center experience and be comfortable with QA tools, CRMs, and call recording systems.

Qualifications

• Strong attention to detail and listening skills.
• Previous experience in QA, customer support, or call center environments preferred.
• Comfortable working with QA tools, CRMs, and call recording systems.

Responsabilités

• Audit inbound and outbound customer phone calls and email exchanges.
• Evaluate accuracy, tone, professionalism, and adherence to company standards.
• Identify performance trends, coaching opportunities, and recurring issues.

Connaissances

Attention to detail

Listening skills

QA experience

CRM experience

Outils

QA tools

CRMs

Call recording systems

Description du poste

• Audit inbound and outbound customer phone calls and email exchanges.
• Evaluate accuracy, tone, professionalism, and adherence to company standards.
• Identify performance trends, coaching opportunities, and recurring issues.

Qualifications:

• Strong attention to detail and listening skills.
• Previous experience in QA, customer support, or call center environments preferred.
• Comfortable working with QA tools, CRMs, and call recording systems.
• Remote work from anywhere.
• Contract position with monthly compensation.
• Focus on improving customer experience and service quality.