Quality Assurance Specialist (Full-Time/Multiple Locations)

The Salvation Army USA Eastern Territory; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A nonprofit organization is seeking a Quality Assurance Specialist in New York City. The role involves conducting inspections of care homes and maintaining compliance with policies. Candidates must have a Bachelor's degree or equivalent experience, at least 2 years in OPWDD, and strong interpersonal skills. This position requires flexibility to work 24/7 and includes responsibilities like training staff to enhance quality of care and managing incident reports.

Qualifications

• Bachelor’s degree or minimum 5 years of experience in management, leadership, or HR.
• Proven experience with OPWDD required (minimum 2 years).
• Experience in staff training and audit review (minimum 1 year).

Responsibilities

• Attend meetings and training sessions provided by OPWDD.
• Conduct inspections of care homes to ensure compliance.
• Provide special training to improve quality of care.

Skills

Organizational skills

Interpersonal skills

Customer service experience

Education

Bachelor’s degree or 5+ years in management

Tools

Lotus Notes

WSIR System

Job description

Quality Assurance Specialist (Full-Time/Multiple Locations)

Apply for the Quality Assurance Specialist role at The Salvation Army USA Eastern Territory.

Responsibilities

• Attend meetings and training sessions provided by OPWDD.
• Serve as an active member of the Incident Review Committee.
• Assist the QA /training Coordinator with the quality assurance program, audit procedures, and training schedule for the DDS network.
• Develop uniform standards for forms and procedures across the DDS network.
• Conduct scheduled and unscheduled inspections of ICF, IRA, and Family Care homes to ensure compliance with TSA, NYS, and NYC policies.
• File incidents into the WSIR System and maintain an effective incident management program.
• Prepare independent reports on inspections, audits, and incident investigations for the QA/Training Coordinator, Director of Social Services, and DDS Director.
• Provide special training to improve quality of care, including activities of daily living, food planning, budgeting, and safety.
• Assist with financial audits to safeguard resident funds.
• Maintain accurate health, safety, and program records, and submit them on time.
• Offer skill development support for residents in areas such as daily living and socialization.
• Respond to additional duties as assigned by the supervisor.

Qualifications

• Bachelor’s degree or 5+ years of experience in management, leadership, or Human Resources management.
• Minimum 2 years of proven experience with OPWDD.
• At least 1 year of staff training and audit review experience.
• High level of respect and consideration for residents.
• Excellent organizational, time‑management, and interpersonal skills.
• Customer service experience.
• Certified investigator.
• Valid driver’s license; must drive large vehicles including wheelchairs or 15‑seater vans.
• SCIP‑R and First Aid/CPR certification.
• Availability to work 24/7 via phone and Lotus Notes.