Quality Assurance and Training Coordinator (DDS)

The Salvation Army; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The Salvation Army in New York, NY seeks a qualified manager to lead the DDS network incident review and quality assurance efforts. You will attend trainings, chair committees, and devise audit procedures and uniform forms across the network.

Responsibilities include conducting audits of ICF/IRA and Family Care homes, ensuring compliance with TSA, NYS and NYC policies, filing incidents in WSIR, and maintaining an effective incident management program with on-call readiness.

Qualifications

• Bachelor’s Degree or 5+ years in management, leadership, or HR management.
• 5+ years of proven staff supervision experience.
• Certified investigator.
• SCIP-R and First Aid/CPR certification.
• On-call 24 hours.

Responsibilities

• Attend meetings/training as required by OPWDD.
• Chair and coordinate the Incident Review Committee.
• Develop QA program and audit procedure for the DDS network.
• Create uniform standards for forms and procedures across DDS network.
• Plan and implement routine training for all DDS staff in CPR, First Aid, SCIP-R.
• Conduct New Employee Training Class for new DDS staff.
• Conduct scheduled and unscheduled inspections of ICF, IRA, and Family Care homes for compliance with TSA, NYS and NYC policies.
• File all incidents into the WSIR System.
• Maintain an effective incident management program to reduce incidents and abuse.
• Ensure Incident Reports are filed as required by funder and The Salvation Army.

Skills

Organizational skills

Time management

Interpersonal skills

People skills

Customer service

Education

Bachelor’s Degree or equivalent

Job description

Responsibilities

• Attend meetings/training given by OPWDD.
• Chairing and Coordinating the Incident Review Committee.
• Devise a quality assurance program and audit procedure for the DDS network.
• Devise and/or create a uniform standard for forms and procedures across the DDS network.
• Devise and implement a routine and scheduled training program for all employees within the DDS network in CPR, First Aide, SCIP-R and any other training deemed necessary by OPWDD.
• Devise and conduct a New Employee Training Class for all New DDS Staff.
• Conduct scheduled audits of each ICF, IRA and Family Care home in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws.
• Conduct unscheduled inspections of each ICF and IRA and Family Care homes in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws.
• Filing all incidents into the WSIR System.
• Ensures that the facility maintains an effective incident management program that results in continuous decrease in incidence of unusual incidents including injuries sustained by persons served and confirmed allegations of abuse, neglect or exploitation.
• Ensures that all Incident Reports are filed as required by the funder and The Salvation Army and corrective

Qualifications

• Bachelor’s Degree or more than 5 years of experience in management, leadership, or Human Resources management.
• At least 5 years of experience of proven staff supervision.
• Demonstrates a high level of respect and consideration for the residents being served.
• Excellent organizational, time management & interpersonal skills.
• Good people skills and experience working in customer service.
• Has respect and consideration for the resident being served.
• Certified investigator
• Valid Driver’s license preferred
• SCIP-R and First Aid/CPR Certified
• On-call 24hrs