Quality Assurance Specialist – DDS CBDS & Employment Services

Charles River Center; Needham (MA); On-site; USD 37,195 - 49,593; Full time

Job summary

Charles River Center in Needham, MA is seeking a Quality Assurance Associate – CBDS & Employment Services to support the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across community-based day supports and employment services.

You will focus on certification readiness, person-centered service delivery, and DDS regulatory adherence, while partnering with program leadership to drive accurate documentation, data collection, and measurable outcomes.

Qualifications

• Bachelor's degree in Human Services or related field.
• 3-5 years’ experience in CBDS, day habilitation, or DDS-funded employment services.
• Knowledge of DDS certification standards and ISP development.
• Data collection and outcome measurement proficiency.
• Strong analytical and writing skills.

Responsibilities

• Conduct routine audits of CBDS and employment programs for compliance with DDS standards.
• Review service documentation (ISP, data, attendance, billing) for accuracy.
• Identify deficiencies and support corrective action plans.
• Analyze audit findings and monitor KPIs for quality improvements.
• Provide training on documentation and DDS certification requirements.
• Collaborate with program leadership to address compliance concerns.

Skills

Analytical skills

Organizational skills

Written communication

Verbal communication

Education

Bachelor's degree in Human Services

Job description

Charles River Center in Needham, MA is seeking a Quality Assurance Associate – CBDS & Employment Services to support the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across community-based day supports and employment services.

You will focus on certification readiness, person-centered service delivery, and DDS regulatory adherence, while partnering with program leadership to drive accurate documentation, data collection, and measurable outcomes.