Quality Assurance Associate - Day & Employment (6344)

Charles River Center; Needham (MA); On-site; USD 37,195 - 49,593; Full time

Job summary

Charles River Center in Needham, MA is seeking a Quality Assurance Associate – CBDS & Employment Services to support the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across community-based day supports and employment services.

You will focus on certification readiness, person-centered service delivery, and DDS regulatory adherence, while partnering with program leadership to drive accurate documentation, data collection, and measurable outcomes.

Qualifications

• Bachelor's degree in Human Services or related field.
• 3-5 years’ experience in CBDS, day habilitation, or DDS-funded employment services.
• Knowledge of DDS certification standards and ISP development.
• Data collection and outcome measurement proficiency.
• Strong analytical and writing skills.

Responsibilities

• Conduct routine audits of CBDS and employment programs for compliance with DDS standards.
• Review service documentation (ISP, data, attendance, billing) for accuracy.
• Identify deficiencies and support corrective action plans.
• Analyze audit findings and monitor KPIs for quality improvements.
• Provide training on documentation and DDS certification requirements.
• Collaborate with program leadership to address compliance concerns.

Skills

Analytical skills

Organizational skills

Written communication

Verbal communication

Education

Bachelor's degree in Human Services

Job description

Job Details

Job Location: Admin (07) - Needham, MA 02492

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $31.25 - $31.25 Hourly

Job Shift: Day

Classification: Full-Time/Non-Exempt

Department: Administration

Reports to: Director of Quality Assurance

Position Summary

The Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.

This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.

Essential Responsibilities

1. Compliance & Certification Auditing
   • Conduct routine audits of CBDS and employment programs to assess compliance with:
   • DDS certification standards and indicators
   • Service documentation requirements, including:
     • ISP implementation
     • Data collection
     • Attendance records
     • Billing alignment
   • Agency policies and procedures
   • Review documentation for accuracy, completeness, and consistency.
   • Identify compliance deficiencies and support the development of corrective action plans.
   • Track corrective actions and verify completion.
2. Quality Improvement & Outcomes Monitoring
   • Analyze audit findings, program performance, and individual outcomes, including:
     • Community participation
     • Employment goals
     • Skill development
   • Identify trends and opportunities for improvement.
   • Support the development and implementation of quality improvement initiatives.
   • Monitor progress toward key performance indicators (KPIs) and certification standards.
3. Service Delivery & Person-Centered Review
   • Review services to ensure alignment with:
     • Individual Support Plans (ISPs)
     • Person-centered goals and outcomes
     • Meaningful day and employment expectations
   • Evaluating documentation of progress toward goals.
   • Reviewing evidence of community integration.
   • Identifying gaps between planned services and actual service delivery.
4. Incident Review & Risk Monitoring
   • Review incident reports related to Day and Employment Services.
   • Ensure incidents are:
     • Documented accurately
     • Addressed promptly
     • Compliant with DDS requirements
   • Identify trends involving:
     • Attendance concerns
     • Safety issues
     • Community-based risks
   • Support follow-up activities and risk mitigation efforts.
5. Certification & Survey Readiness
   • Prepare programs for DDS certification reviews.
   • Conduct mock certification audits and readiness assessments.
   • Provide guidance regarding:
     • Documentation expectations
     • Certification indicators
   • Assist with gathering documentation and responding to survey findings.
6. Training & Technical Assistance
   • Provide training and coaching to CBDS and employment staff on:
     • Documentation requirements
     • Data collection standards
     • Person-centered service delivery
     • DDS certification requirements
   • Identifying training needs in collaboration with Quality Assurance leadership and operations.
   • Supporting continuous staff development.
7. Collaboration & Communication
   • Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.
   • Participate in:
     • Program meetings
     • Quality Assurance reviews
     • Interdisciplinary team meetings, as needed
   • Communicate audit findings, trends, and recommendations clearly to leadership.

QualificationsPreferred Education

• Bachelor's degree in Human Services or a related field.

Experience

• 3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs.

Knowledge

• DDS certification standards for CBDS and Employment Services
• Individual Support Plan (ISP) development and implementation
• Data collection and outcome measurement

Skills

• Strong analytical and problem-solving abilities
• Excellent organizational skills
• Effective written and verbal communication

Core Competencies

• Attention to detail and audit accuracy
• Data analysis and trend identification
• Knowledge of person-centered and outcome-based services
• Ability to manage multiple priorities and audits simultaneously
• Strong collaboration and relationship-building skills
• Professional communication and presentation skills

Performance Expectations

• Timely completion of audits and certification readiness activities
• Measurable improvements in compliance and service quality
• Effective collaboration with program leadership
• Ongoing certification readiness across all CBDS and employment programs
• Meaningful contributions to continuous quality improvement initiatives

Language & Communication Skills

• Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.
• Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.
• Capacity to effectively communicate with individuals using various communication methods.

Physical Demands

• Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required.
• Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.
• Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.
• Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.

Reasoning Ability

• Ability to follow detailed written and oral instructions.
• Ability to exercise sound clinical judgment in complex situations.
• Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.
• Ability to balance multiple priorities and make timely decisions in a fast-paced environment.