Quality Assurance Specialist: DDS Compliance

Charles River Center; Needham (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Charles River Center in Needham, MA, is seeking a Quality Assurance Associate to support compliance, certification readiness, and continuous quality improvement across CBDS and Employment Services. The role emphasizes DDS regulatory alignment, person-centered planning, and program leadership collaboration.

Responsibilities include auditing documentation, tracking corrective actions, analyzing outcomes, and coaching staff on data collection and ISP implementation.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Effective written and verbal communication for reports and presentations.
• Knowledge of DDS CBDS/Employment Services is a plus.
• Familiarity with ISP development and data collection.

Responsibilities

• Perform routine audits for DDS certification readiness and compliance.
• Analyze audit findings to identify trends and improvement opportunities.
• Review ISPs, progress notes, and community integration documentation.
• Monitor incidents, risk factors, and follow-up actions.
• Provide training and guidance on documentation standards and certification indicators.
• Collaborate with program leadership to address compliance gaps.

Skills

Analytical skills

Organizational skills

Written communication

Verbal communication

Data collection

Audit accuracy

Person-centered services

Multi-priority management

Collaboration

Education

Bachelor's degree in Human Services

Job description

Charles River Center in Needham, MA, is seeking a Quality Assurance Associate to support compliance, certification readiness, and continuous quality improvement across CBDS and Employment Services. The role emphasizes DDS regulatory alignment, person-centered planning, and program leadership collaboration.

Responsibilities include auditing documentation, tracking corrective actions, analyzing outcomes, and coaching staff on data collection and ISP implementation.