ESS Programs & QA Analyst — Lead Training & Quality

Socket.dev; Wisconsin; On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

Life insurance

Paid time off

Pension plan with employer match

457 retirement plan

Merit-based pay increases

Wellness program

Job summary

Waukesha County is seeking a Programs & Projects Analyst to oversee quality assurance in the Economic Support Services (ESS) program. This role advises and trains ESS staff on Income Maintenance policy, procedures, and system initiatives to prevent incorrect eligibility decisions and ensure timely benefits.

Responsibilities include QA reviews, supervising the QA team, coaching ESS staff, using IMQA and PCR tools, building data systems for leadership, reporting trends, and mentoring staff while

Qualifications

• Bachelor’s degree in business, public or healthcare administration, social services, police science, or a closely related field.
• Two years of responsible professional work experience including research, analysis, evaluation, planning, project management, or related area.
• Master’s degree in an area listed above may substitute for one year of the work experience requirement.

Responsibilities

• Provide QA reviews and analysis and supervise the QA team comprised of ESS workers.
• Coach and mentor ESS staff.
• Conduct targeted QA reviews using the IMQA tool and the PCR for payment accuracy and correction of case errors.
• Build and maintain data systems to inform leadership and drive training need analysis for line staff.
• Document case findings in the PCR and IMQA tools, and on data collection spread sheets.
• Report on trends and individual errors for program management.
• Follow-through for timely recommended corrective actions on case reviews.
• Select targeted cases for QA reviews.
• Provide special one‑on‑one intervention training to designated staff with performance challenges.
• Mentor QA ESS staff in their reviews of eligibility determinations.
• Build and maintain productive working relationships with Moraine Lakes staff, ADRC, DHS, recipients and advocacy groups.

Skills

Quality Assurance

Staff coaching

Data analysis

Training

Policy knowledge

Education

Bachelor’s degree in business or public/healthcare administration, social services, police science, or related field

Master’s degree may substitute for one year of experience

Tools

IMQA tool

PCR tool

Job description

Waukesha County is seeking a Programs & Projects Analyst to oversee quality assurance in the Economic Support Services (ESS) program. This role advises and trains ESS staff on Income Maintenance policy, procedures, and system initiatives to prevent incorrect eligibility decisions and ensure timely benefits.

Responsibilities include QA reviews, supervising the QA team, coaching ESS staff, using IMQA and PCR tools, building data systems for leadership, reporting trends, and mentoring staff while