QA Specialist: Process Quality & Insights

Verra Mobility; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

Verra Mobility is seeking a detail-oriented quality assurance reviewer to re-review processed events and assess accuracy of actions taken by previous processors. You will help improve throughput and alignment with client guidelines, while monitoring for anomalies and trends.

The role reports to the Event Processing Supervisor within the Operations team. Strong communication and the ability to document and respond to issues efficiently are essential.

Qualifications

• 3–5 years of processing experience.
• Quality assurance experience preferred.
• Ability to learn client requirements and processing rules.
• Strong verbal and written communication; adapt to issue-based medium.
• Strong problem-solving and analytical skills.
• Ability to document and report findings clearly.
• Professionality and teamwork; work with different groups.
• Self-motivated, detail‑oriented, and able to multi-task under deadlines.
• Ability to lead/facilitate meetings.
• Proficient in date entry via O365 and related databases.

Responsibilities

• Perform quality checks on open and closed events against manuals and QA instruments.
• Update and document errors related to QA metrics.
• Process escalated queues and record errors.
• Participate in meetings to update manuals and processes.
• Handle other office/clerical duties as assigned.

Skills

Attention to detail

Quality assurance

Analytical skills

Communication skills

Lead meetings

Team collaboration

Tools

O365 Suite

Reporting databases

Job description

Verra Mobility is seeking a detail-oriented quality assurance reviewer to re-review processed events and assess accuracy of actions taken by previous processors. You will help improve throughput and alignment with client guidelines, while monitoring for anomalies and trends.

The role reports to the Event Processing Supervisor within the Operations team. Strong communication and the ability to document and respond to issues efficiently are essential.